Problem Solver for the Digital World (Norwegian) | On-site in Bulgaria

Cross Border Talents; Stockholms kommun; On-site; SEK 226,000 - 302,000; Full time

Benefits offered by this job

Full relocation support

Flexible contract conditions

Fully paid training

Career development opportunities

Health insurance

50+ benefits and services

Job summary

Cross Border Talents, Sofia, Bulgaria, is seeking Norwegian- and English-speaking customer support professionals. You will be the friendly voice behind technology, handling phone, email, and chat interactions. The role emphasizes problem-solving, empathy, and clear communication in a fast-paced global team.

Extensive training, relocation support, and flexible contract options accompany a competitive compensation package and ongoing career development opportunities in a multinational environment.

Qualifications

• Must have fluent Norwegian and English communication skills.
• Customer-focused mindset with empathy and service orientation.
• Excellent interpersonal skills with ability to explain complex concepts simply.
• Strong active listening, troubleshooting, and quick thinking.
• Self-motivated, adaptable, and quick to learn new tools and processes.

Responsibilities

• Deliver professional and friendly support via phone, email, and chat.
• Diagnose issues and guide users to solutions within agreed timelines.
• Use CRM software and ticketing systems to manage inquiries accurately.
• Collaborate with teammates to share feedback and improve knowledge base.
• Stay updated on product changes and industry trends through training.

Skills

Fluent Norwegian

Fluent English

Job description

Location: Sofia, Bulgaria
Type: Full-time (40h/week)
Start Date: September 2025

Ever wondered what it's like to be the friendly, expert voice behind the world's most-used search engine? We're looking for brilliant Norwegian and English speakers to join our Sofia team and become the key to an incredible customer experience. This isn't your average support role; it's your chance to solve puzzles, help users maximize amazing products, and be the hero on the other end of the line.

No tech background? No problem! If you have a passion for people and a talent for communication, our world-class training will give you all the tools you need to thrive. We're building a team of creative problem-solvers who are ready to learn and grow.

Your Mission: Be the Bridge Between Users and Technology

• You’ll be the front line, delivering professional and friendly support through phone, email, and chat, ensuring every user feels heard and helped.
• Become a master problem-solver, diagnosing issues and guiding users to solutions within agreed timelines, all while maintaining a stellar customer satisfaction rate.
• Efficiently use cutting-edge CRM software and ticketing systems to manage and resolve customer inquiries with precision.
• Collaborate with your dynamic team to share best practices, contribute to our shared knowledge base, and celebrate each other's wins.
• Embrace continuous learning by staying on top of product updates and industry trends through our ongoing training programs.

What You Bring to Our Team:

• The Must-Haves: Fluent communication skills in Norwegian and English.
• A customer-focused mindset and a genuine desire to deliver exceptional, empathetic service.
• Superb interpersonal skills and the ability to explain complex concepts in a simple, relatable way.
• A natural talent for active listening, troubleshooting, and thinking on your feet to find creative solutions.
• You’re self-motivated, adaptable, and cool under pressure, with a knack for quickly learning new processes and technologies.

Why You’ll Love Building Your Career With Us:

We believe that your growth and well-being are the foundation of our success. That's why we're deeply invested in your future and dedicated to creating a fun, supportive environment.

• Full Relocation Support: We provide financial assistance for transportation, initial hotel stays, and rent, plus hands-on help finding your perfect long-term home in Sofia.
• Ultimate Flexibility: We offer flexible contract conditions to suit your life.
• Fully Paid Training: We equip you with everything you need to succeed from day one.
• A Career, Not Just a Job: Enjoy a stable career path with clear development opportunities in a global company.
• Top-Tier Compensation: We offer an attractive salary, additional health insurance, and access to a menu of 50+ benefits and services to customize your package.
• A Positive International Culture: Work in a diverse, collaborative environment where teamwork is celebrated and support is always available.

We are a publicly traded company (NYSE & TSX: TIXT) and the largest employer in the customer experience industry in Bulgaria. We design and deliver next-generation digital services and AI solutions for the world's biggest brands. Our culture is built on collaboration, continuous learning, and a strict commitment to excellence. We are proud to be an equal opportunity employer. We hire great people from a wide variety of backgrounds because it makes our company stronger, more innovative, and a better place to work.

Ready to help users around the world and launch your career in Bulgaria?