Application Engineer

Jobtailor; Kristianstads kommun; On-site; SEK 450,000 - 650,000; Full time

Benefits offered by this job

Hybrid work model

Training and development opportunities

Occasional travel allowances

Job summary

Regal Rexnord in Kristianstad seeks an Application Engineer for technical support in designing customer applications across Europe. You will assist sales with technical quotes and directly impact growth by understanding customer needs.

The role demands strong communication skills, an engineering degree, and the ability to work collaboratively. Join a hybrid work environment and make a significant contribution to customer satisfaction.

Qualifications

• Preferred engineering degree.
• Experience in technical support or application engineering is a plus.
• Fluent in English; proficiency in German or French is an advantage.

Responsibilities

• Provide technical support to sales staff.
• Interact directly with customers to understand requirements.
• Assist in product selection and account management.

Skills

Technical support

Account Management

Communication

Customer Success

Project Management

Education

Engineering degree

Tools

Microsoft Office

CRM systems (e.g., SFDC)

ERP systems (e.g., Oracle)

Job description

Work Model: You’ll work in a hybrid model, onsite at your designated Regal Rexnord location at least 3 days per week (Monday–Thursday), with flexibility to work remotely up to 2 days, including Friday.

Application Engineer

Scope of Role

To work within the application engineering team covering technical support in the design and integration of customer applications throughout Europe and regions outside of America.

By supporting the sales and channel organizations with technical assistance and quotations management the role makes direct impact on growth and profitability.

This role listens to and provides the Voice of the Customer (critical to driving improvements) and indirectly influences the entire workforce.

Key Responsibilities

• Provides technical support to sales staff in determining possible applications of company product to meet customer requirements.
• May prepare and present demonstrations and applications of company products.
• May provide training and follow-up technical support for customers and distributors.
• Adheres to all divisional health and safety regulations.
• The impact of this role will be measured through departmental PD and KPI methods.

Essential Duties And Responsibilities

Along with those identified below, other duties may be assigned.

• Responsible for product selection assistance, technical support, and custom or modified product requests based on customer‑specified requirements.
• Customer liaison between Product design, Production and other internal departments.
• Communicate professionally via telephone, e‑mail and occasionally in person.
• Interprets customer needs. Aids the customer in defining technical & commercial requirements.
• Works with Account Managers (external and internal sales) to manage assigned accounts for product direction, profitability, growth, and attaining sales objectives.
• Assists in developing standard procedures and policies to support lean methods in the office environment and performance measurement metrics.
• Assists in defining and implementing marketing plans to gain new customers and achieve sales growth objectives.

Critical Competencies

• Accountability – takes ownership of expected outcomes
• Communication – listens to others. Creates clarity through verbal and written communications
• Customer Success – clearly articulates customer needs to drive customer satisfaction
• Customer Success – provides excellent service to internal and external customers
• Passion to win – actively seeks out and recognizes opportunities that help company grow
• Leadership – leads self by example in a manner that promotes teamwork
• Continuous Improvement – constructively and creatively works towards win‑win solutions
• Organizational Effectiveness – effectively navigates; drives to achieve desired outcomes
• Relationship Management – builds sincere and mutually beneficial bonds with people

Education And Experience Requirements

• Engineering degree preferred.
• Previous technical support, application engineering or customer interfacing experience a plus.
• Basic computer skills including Microsoft Office Products (Excel, Word, Power Point & Outlook)
• Previous experience with a CRM system preferred (SFDC desirable).
• Previous experience with an ERP system preferred (Oracle desirable).
• Demonstrated ability to learn quickly
• Willingness to obtain functional knowledge of company products, policies and procedures.
• Fluent in English but also other languages such as German or French is an advantage
• Excellent oral & written communication skills.
• Superior telephone etiquette.
• Ability to understand and respond to customers in a dynamic, fast-paced environment.
• Demonstrated ability to work independently and in a team environment
• Ability to work well in stressful situations and to remain calm and positive.
• Ability to manage multiple tasks with frequent interruptions.
• Ability to work with different cultures

Physical Demand and Work Environment

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, and sit. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

Work Environment

The noise level in the work environment is usually moderate.

Position requires occasional travel.