Air Agent

SmartRecruiters, Inc.; Stockholms kommun; Hybrid; SEK 320,000 - 460,000; Full time

Benefits offered by this job

Pension and insurance benefits

Employee Stock Purchase Plan (ESPP)

Comprehensive training and development

Excellent career growth opportunities

Employee Referral Bonus Program

Job summary

Expeditors, based at our Upplands Väsby office in Stockholm, is seeking an Air Agent to join a dedicated on-site team. You will report to the Air Manager and collaborate with colleagues in a dynamic environment to ensure efficient shipment processing and service excellence.

The role emphasizes accurate data entry, timely communication with customers, and strict adherence to regulatory standards while supporting billing and cross-office coordination in a global logistics network.

Qualifications

• Excellent verbal and written communication skills in English and Swedish
• Strong organizational and time management skills
• Highly detail-oriented with accuracy in a fast-paced environment
• Self-motivated and proactive, able to work independently or in a team
• Proven customer service experience and ability to manage multiple priorities

Responsibilities

• Track and trace shipments and manage documentation
• Prepare and process air waybills, commercial and customs documents
• Enter data accurately into the operating system
• Communicate with customers, vendors and Expeditors offices worldwide
• Assist in client billing and maintain quality service provider relationships
• Uphold internal policies, procedures and regulatory requirements

Skills

Customer service

Communication

Time management

Attention to detail

Team collaboration

Swedish-English bilingual

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Based at our Upplands Väsby office in Stockholm, this on-site role offers the opportunity to collaborate closely with colleagues in a dynamic team environment. As a Air Agent, you will report directly to the Air Manager.

Job Description

Responsibilities

• Track and Trace shipments.
• Prepare, handle, and process shipment documentation- including house and master air waybills, commercial documents, and customs/regulatory documents.
• Accurate and timely data entry into our operating system.
• Communicate effectively with customers, vendors, other Expeditors offices worldwide, and co-workers through high volume of email, phone, instant message, and person to person.
• Accurate and timely client billing.
• Contribute to maintaining strong service provider relationships- airlines, trucking companies, and others.
• Maintain compliance standards at all times- including internal policies and procedures, external government regulations, and customer requirements.

Qualifications

Skills

• Relevant work experience, or an equivalent combination of education and practical experience
• Excellent verbal and written communication skills, with a demonstrated ability to deliver outstanding customer service
• Strong organizational and time management skills, with the ability to manage multiple priorities
• Highly detail-oriented, with the ability to work accurately and efficiently in a fast-paced environment
• Self-motivated and proactive, with the ability to work independently as well as collaboratively within a team
• Fluent in both Swedish and English, with strong written and spoken communication skills

Additional Information

What We Offer

At Expeditors, we believe in investing in our people and providing opportunities for long-term career growth. We offer a competitive benefits package, including:

• Pension and insurance benefits
• Employee Stock Purchase Plan (ESPP)
• Comprehensive training and professional development programs
• Excellent career growth opportunities within a global organization
• Employee Referral Bonus Program

Our Mission

At Expeditors, our mission is to recruit, train, and retain the very best logistics and technology professionals around the world. We are committed to developing our employees and promoting from within whenever possible. In fact, more than 50% of our employees have been with Expeditors for five years or longer.

Our strong culture, commitment to employee development, and unique compensation and benefits programs contribute to exceptional retention rates. At Expeditors, a job is more than just a job—it's an opportunity to learn, grow, and build a rewarding long-term career.