Technical Support Supervisor, Digital Platforms & Services

Rubix Consulting; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading consulting firm in Riyadh is seeking a Technical Support Supervisor to manage daily operations for digital platforms and electronic services. The role involves supervising support teams, ensuring compliance with service standards, and improving service quality. Candidates should have 4–7 years of experience in technical support and a strong background in multi-channel support environments. Excellent communication and stakeholder coordination skills are essential.

Qualifications

• 4–7 years of relevant experience in technical support operations for digital platforms.
• Proven experience supervising or leading technical support teams.
• Strong background in handling multi-channel support environments.

Responsibilities

• Supervise and guide technical support teams responsible for web-based platforms.
• Oversee multi-channel support operations including ticketing systems and service desks.
• Monitor adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Skills

Supervising technical support teams

Multi-channel support operations

Service Level Agreements (SLAs)

Key Performance Indicators (KPIs)

IT Service Management (ITSM)

Strong communication skills

Job description

A leading consulting firm in Riyadh is seeking a Technical Support Supervisor to manage daily operations for digital platforms and electronic services. The role involves supervising support teams, ensuring compliance with service standards, and improving service quality. Candidates should have 4–7 years of experience in technical support and a strong background in multi-channel support environments. Excellent communication and stakeholder coordination skills are essential.