Software IT Support Engineer

Rapiscan Systems; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading security technology firm based in Riyadh is looking for a Software & I.T Support Engineer. In this role, you will be responsible for troubleshooting and resolving IT and software issues across deployed X-ray systems. Candidates should have over 5 years of experience in IT support, strong knowledge of Windows OS, and experience with Active Directory. The position requires the ability to integrate systems with customer networks and provide second and third-line support. Travel may be required.

Qualifications

• Minimum of 5 years of IT and software support experience.
• Strong knowledge of Windows operating systems.
• Experience with Active Directory configuration and troubleshooting.

Responsibilities

• Troubleshoot and resolve IT and hardware issues.
• Provide 2nd/3rd line support for IT systems.
• Diagnose software issues, capture logs, and perform triage.

Skills

IT and software support experience

Windows OS (server & workstation)

Active Directory configuration

Virtualization platforms (Hyper-V, VMware)

Software troubleshooting and diagnostics

Job description

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements.

Role Overview

As a Software & I.T Support Engineer you will reside in the KSA, based in Rapiscan’s Riyadh offices. Rapiscan have a growing fleet of X-ray systems deployed throughout the Kingdom. The systems have complex software and IT systems that require expert troubleshooting, diagnostics, maintenance and patching.

Working with UK and US teams you will diagnose and remediate I.T and software Issues, configure software & I.T. systems to integrate with customer networks solutions.

The primary function of this position is to act as the main point of contact for all Cargo service Software and IT related queries within the Kingdom.

The scope of this position includes hardware, network, software configuration, and documentation, in support of the ongoing health and maintenance of all systems in country. The candidate will work alongside the Cargo service teams, Cargo Engineering Software Team, Cargo product support engineers and Cyber Security.

Role Responsibilities

• IT Systems Support:
• Troubleshoot and resolve IT and hardware issues.
• Support network connectivity in collaboration with customer IT teams.
• Provide 2nd/3rd line support for IT systems.
• Software Systems Support:
• Diagnose software issues, collect logs, and perform initial triage.
• Coordinate with software engineering teams to identify root causes.
• Install and validate new software releases.
• Capture and escal…
• Provide 2nd/3rd line support for software systems.
• Validate and install patches across deployed systems.
• Support field service teams with patching and upgrades.
• Assist with configuration and deployment of system upgrades.
• General Responsibilities:
• Report status and updates to leadership as required.
• Uphold company values: Integrity, Innovation, Accountability, Teamwork.
• Follow Rapiscan’s Code of Ethics.
• Report quality issues to management for corrective action.

Candidate Requirements

• 5+ years of IT and software support experience.
• Strong experience with Windows OS (server & workstation) and Active Directory.
• Experience configuring and troubleshooting Active Directory.
• Knowledge of virtualization platforms (Hyper‑V, VMware preferred).
• Software troubleshooting and diagnostics at 2nd/3rd line.
• Ability to live and work in KSA.
• Willingness to travel domestically; some international travel possible.