Vendor Management SME

Welvaart; Riyadh; On-site; SAR 300,000 - 480,000; Full time

Job summary

Welvaart is seeking an experienced Vendor Manager to coordinate telecom vendor relationships across Huawei, Nokia, and others. This role emphasizes SLA management, KPI tracking, and cross‑vendor collaboration to drive performance and governance.

The ideal candidate will lead escalation efforts, conduct performance reviews, and ensure contract compliance while aligning with strategic goals. Riyadh-based with a rotating work arrangement involving home country and remote periods.

Qualifications

• Bachelor's degree in Business, Engineering, or related field required.
• 8+ years of experience in vendor management, service delivery, or telecom operations.
• Experience in multi-vendor telecom environments.
• Strong coordination across internal teams and external vendors.
• Excellent KPI tracking and performance reporting.
• Experience in escalation management and conflict resolution.
• Familiarity with telecom network domains (RAN, Core, OSS/BSS).
• Strong negotiation and stakeholder management skills.
• Excellent communication and reporting skills.

Responsibilities

• Manage relationships with network and technology vendors (Huawei, Nokia, others).
• Monitor vendor performance against SLAs and contractual commitments.
• Coordinate multi-vendor troubleshooting during major incidents.
• Act as escalation point for vendor-related service issues.
• Define and track KPIs related to vendor performance and service quality.
• Conduct service reviews and performance meetings with vendors.
• Ensure accountability and ownership across all involved parties.
• Support definition and enforcement of governance frameworks.
• Facilitate communication between internal teams and external vendors.
• Identify performance gaps and drive corrective action plans.
• Support contract compliance and service improvement initiatives.
• Provide reporting and dashboards for vendor performance and SLA metrics.

Skills

Analytical skills

KPI tracking

Vendor management

Negotiation

Stakeholder management

Communication skills

Reporting skills

Conflict resolution

Escalation management

Multi-vendor telecom experience

Education

Bachelor's degree in Business, Engineering, or related field

Job description

About Welvaart

At Welvaart, we create technology solutions that put people at the center.
Our close leadership style and flexible culture of growth empower our teams and elevate the quality of our delivery. We combine rigor, innovation, and empathy to drive projects that transform businesses and build lasting relationships of trust.

We complement this vision with a performance‑driven Digital Marketing offering, helping companies strengthen their visibility, enhance their online presence, and accelerate growth through smart, measurable strategies.

Project

Ensure effective coordination across all vendors by driving SLA compliance, performance monitoring, and structured governance. Act as the central point of accountability, enabling rapid resolution of cross‑vendor issues. Strengthen collaboration, improve transparency, and ensure vendor activities align with operational priorities and strategic goals within a complex multi‑vendor environment.

Role

• Manage relationships with network and technology vendors (Huawei, Nokia, others).
• Monitor vendor performance against SLAs and contractual commitments.
• Coordinate multi‑vendor troubleshooting efforts during major incidents.
• Act as escalation point for vendor‑related service issues.
• Define and track KPIs related to vendor performance and service quality.
• Conduct service reviews and performance meetings with vendors.
• Ensure accountability and ownership across all involved parties.
• Support definition and enforcement of governance frameworks.
• Facilitate communication between internal teams and external vendors.
• Identify performance gaps and drive corrective action plans.
• Support contract compliance and service improvement initiatives.
• Provide reporting and dashboards for vendor performance and SLA metrics.

We are looking for

• Bachelor's degree in Business, Engineering, or related field.
• 8+ years of experience in vendor management, service delivery, or telecom operations. Strong experience managing SLAs, contracts, and vendor performance.
• Experience working in multi‑vendor telecom environments.
• Ability to drive coordination across internal teams and external vendors.
• Strong analytical skills for KPI tracking and performance reporting.
• Experience in escalation management and conflict resolution.
• Familiarity with telecom network domains (RAN, Core, OSS/BSS).
• Strong negotiation and stakeholder management skills.
• Excellent communication and reporting skills.
• Project Location: Riyadh, Saudi Arabia.
  The role follows a rotational work arrangement. Employees are typically assigned to Riyadh for an initial period of three months, followed by 15 days in their home country. This is then followed by a further three‑month assignment in Riyadh. The remainder of the year is worked remotely. This rotation pattern is repeated annually.

What you can discover with us?

• Be part of a tech start‑up
• Different scopes of project in different sectors
• Structure of fairness and equity salary (Consultant Profile)
• Training & Certification
• Career Path management
• More than 30 Partnerships

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