Value Added Services (VAS) Specialist, VAS (Fulfillment & Operations)

Amazon; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Amazon is seeking a Value Added Services (VAS) Specialist to manage partnerships with last-mile delivery partners. You’ll negotiate services, implement processes, and monitor performance to ensure long-term success.

The role involves on-site work at DRY3, regular site visits, dashboards, analytics, and SOP creation to support logistics priorities and customer experience.

Qualifications

• Fluency in English required (speaking, reading, writing).
• Experience in writing complex SQL queries from scratch across multiple tables.
• Bachelor's degree in Engineering.

Responsibilities

• Build and manage relationships with last-mile partners to ensure efficient delivery.
• Negotiate and place services (legal, insurance, uniforms) with DSPs to meet customer needs.
• Create dashboards, perform data analyses, and develop SOPs to support business priorities.
• Occasionally visit sites and stores to stay close to the delivery process.

Skills

Fluent English

Advanced SQL

Education

Bachelor's degree in Engineering

Job description

Value Added Services (VAS) Specialist, VAS

Job ID: 10481542 | Afaq - Warehouse Branch - J02

Our last-mile delivery partners are crucial to our service, and we work closely with them to make sure deliveries large and small get to where they need to be. As a VAS Specialist, you’ll make sure we have the best relationship possible with our partners. You’ll build connections, help them put processes in place for efficient delivery, and smooth out any issues they experience, all with the aim of creating a partnership that’s successful for many years.

Key job responsibilities

We are looking for a Value Added Service (VAS) Manager, who will be responsible for ensuring that our suite of value added services ranging from legal services to insurance offers and uniforms meets the demands of our customers both internal in Amazon and our Delivery Service Providers (DSPs) on the last mile. This individual in essence negotiates services on behalf of our partners to make them successful. This requires the placement of new services as well as an ability to challenge the status quo repeatedly.

A day in the life

You’ll be based at DRY3 and will be expected to conduct regular visits to sites and stores. Being on site allows you to stay close to every part of the delivery process and means you have visibility of everything to guide our logistics partners. You’ll look after all elements of our partner relationships, from getting the contracts in place to keeping track of performance. You will also build dashboards, run deep analytical deep dives and build SOPs to support the business priorities.

About the team

Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts.

Basic Qualifications

• Speak, write, and read fluently in English
• Experience in advanced SQL & ability to write complex queries from scratch from multiple tables
• Bachelor's degree in Engineering

Preferred Qualifications

• 2+ years of professional experience

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