UX Researcher

Tabby | تابي; Riyadh; On-site; SAR 187,000 - 263,000; Part time

Job summary

A leading FinTech company in Saudi Arabia is seeking an experienced UX Researcher for a short contract to cover maternity leave. In this role, you will support product teams by advocating for user needs and conducting in-depth research to validate concepts. The ideal candidate has a strong background in mixed methodology research and a passion for understanding human behavior. Exceptional problem-solving skills and a growth mindset are essential for success. This position offers the opportunity to make a significant impact in a dynamic environment.

Qualifications

• Experience in advocating for user needs and goals throughout product development.
• Expertise in mixed methodology research for product concept and price testing.

Responsibilities

• Advocate for user needs e.g. customers, merchants, staff during product development.
• Conduct agile and longitudinal research studies for concept and price testing.
• Proactively identify research opportunities that align with customer needs.

Skills

User advocacy

Mixed methodology research

Problem-solving

Curiosity for human behavior

Growth mindset

Job description

Overview

Department: Design

Employment Type: Contract

Location: KSA

Reporting To: Amani Fairak

About Tabby

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.

The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.

Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.

About The Role

We are looking for an experienced UX Researcher with experience working on complex user journeys, omnichannel products, and service design research. Candidates with transferable skills, and who meet the essential attributes from their work or personal experiences are also welcome.

We are a UX Research team of 7, and we’re looking for a UX Researcher to cover a maternity leave for a short contract of 3 months. You will be working with the UX Research team, product managers, UX designers, UX writers, and customer service and marketing teams.

We expect a high degree of ownership, flexibility and learning quickly to hit the ground running.

What you’ll be doing

This role supports the existing product teams and provides specialist research expertise, from identifying user problems in-depth, concept testing, product validating to running research on the ground and sharing actionable insights, as follows:

• Advocate for end user’s needs e.g. customers, merchants, staff, etc.
• Advocate for Design Thinking Approach within Tabby and facilitate workshops in hypothesis formulating, problem framing, solution ideation, prioritization, and co-design research.
• Run both agile and longitudinal research studies for concept and price testing.
• Identify proactively research opportunities that meet customer needs and business objectives.

What you will need

Behavioral competency

• Experience in advocating for user’s needs and goals at all stages of product development, with the love to share user research findings, insights and reports to relevant stakeholders.
• Experience in mixed methodology (quant and qual), and longitudinal research for product concept and price testing, etc., in lab settings and/or user\'s natural environment.

Personal attributes

• Ownership and problem solving, i.e. love to find solutions for problems they come across.
• Curiosity for understanding human behavior, ways of thinking, motivations and needs.
• Growth mindset: learning and applying creative research methods that study user engagement and motivation over a period of time.