Telephone Operator

Millennium Madinah Airport Hotel; Medina; On-site; SAR 48,000 - 120,000; Full time

Job summary

A prominent hotel in Medina is seeking a Telephone Operator to provide professional and customer-focused service to guests. This role includes warmly receiving calls, fostering communication with departments, and maintaining guest profiles. The ideal candidate will ensure smooth operation of the switchboard while upholding high standards of service. If you have a passion for hospitality and skills in guest interaction, this opportunity is for you. Join us in creating memorable experiences for our guests.

Responsibilities

• Professionally and warmly receive each Guest call, ensuring a friendly interaction.
• Foster effective communication with all relevant departments to ensure seamless service delivery.
• Address every query with politeness and courtesy, consistently exceeding Guest expectations.
• Greet Guests by name upon calling, adhering to the established standard.
• Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.
• Cultivate awareness of Guest profiles through the Opera Guest profile system.
• Complete long-distance call vouchers and accurately record them.
• Manage the Guest wake-up call sheet, delivering calls promptly.
• Ensure the smooth operation of the switchboard, facilitating call transfers.
• Take messages for Guests and Management according to standards.
• Uphold environmental, health, and safety standards.

Job description

As a Telephone Operator, your role to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.

Responsibilities

• Professionally and warmly receive each Guest call, ensuring a friendly interaction.
• Foster effective communication with all relevant departments to ensure seamless service delivery.
• Address every query with politeness and courtesy, consistently exceeding Guest expectations.
• Greet Guests by name upon calling, adhering to the established standard.
• Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.
• Cultivate awareness of Guest profiles through the Opera Guest profile system.
• Complete long-distance call vouchers and accurately record them on the traffic sheet.
• Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.
• Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.
• Take messages for Guests and Management in accordance with prescribed standards.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.