Frontline IT Support Engineer (Saudi National)

Raqmiyat; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading IT and digital transformation firm in Riyadh is seeking a Saudi National Technical Support Engineer to provide first-line technical assistance to end-users and ensure smooth IT operations. You will troubleshoot hardware and software issues, maintain system security compliance, and log incidents effectively. Ideal candidates have 2-5 years of technical support experience, a relevant degree, and strong problem-solving skills. Join a dynamic team focused on empowering clients across the Middle East.

Qualifications

• 2-5 years of experience in technical support or IT helpdesk roles.
• Proficiency with Windows and macOS environments.
• Good understanding of networking fundamentals (LAN/WAN, DNS, DHCP).

Responsibilities

• Provide technical support to internal users via phone, email, or remote access tools.
• Diagnose and resolve hardware, software, and network-related issues.
• Install, configure, and maintain operating systems, applications, and peripherals.

Skills

Communication skills

Problem-solving skills

Technical troubleshooting

Networking fundamentals

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

Jira

Job description

A leading IT and digital transformation firm in Riyadh is seeking a Saudi National Technical Support Engineer to provide first-line technical assistance to end-users and ensure smooth IT operations. You will troubleshoot hardware and software issues, maintain system security compliance, and log incidents effectively. Ideal candidates have 2-5 years of technical support experience, a relevant degree, and strong problem-solving skills. Join a dynamic team focused on empowering clients across the Middle East.