Technical Delivery Manager

Sarj.ai; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Job summary

Sarj.ai in Riyadh, Saudi Arabia, seeks a Technical Delivery Manager to own customer delivery from requirements through deployment. You will work with customers, product, and engineering to translate needs into actionable plans and ensure timely, high-quality results.

The role emphasizes stakeholder management, problem solving under pressure, and clear technical communication across teams. Candidates should have 3+ years in customer-facing technical delivery and a track record of driving

Qualifications

• 3+ years in a customer-facing role involving technical delivery or similar.
• Experience managing stakeholder relationships directly with customers.
• Comfortable handling demanding customers and remaining composed under pressure.
• Technically curious with APIs, integrations, system workflows and product limits.
• Proven delivery and project management skills with ownership.
• Excellent attention to detail with multiple moving parts.
• Strong communication and negotiation skills; reset expectations when needed.
• Good judgment: when to push, compromise, or say no.
• Willingness to challenge both customers and internal teams constructively.
• Highly organized, proactive, able to operate in ambiguous and fast-changing environments.
• Backgrounds in consulting, solutions engineering, technical account management, or similar functions are highly relevant.

Responsibilities

• Own customer delivery as the primary point of contact throughout implementation, ensuring expectations, timelines, and outcomes are clearly managed.
• Translate complex customer needs into actionable requirements for product and engineering teams.
• Work with technical teams to scope, prioritize, and deliver solutions on time and to a high standard.
• Manage difficult conversations with demanding stakeholders, especially when requirements, timelines, or expectations need to be challenged.
• Identify risks, dependencies, and potential gaps early, addressing them proactively to protect delivery quality.
• Know when to push back, when to negotiate, and when to drive the team to deliver.
• Engage in meaningful technical conversations with engineers, challenging assumptions and understanding feasibility.
• Track requirements, dependencies, edge cases, timelines, and issues while keeping sight of the overall project vision.
• Coordinate across product, engineering, operations, and customer stakeholders to maintain project momentum.
• Identify recurring delivery challenges and help build stronger processes and tools.

Skills

Customer-facing roles

Technical delivery

Stakeholder management

Project management

API integration

Requirements gathering

Negotiation

Communication

Decision making

Organizational skills

Problem solving

Job description

About Us

Built with in KSA and leveraging Silicon Valley expertise, we're creating innovative solutions in the realm of Voice AI and AI agents. As we continue our rapid growth trajectory in an exciting and dynamic market, we're looking for A-players to join our team.

Role Overview

As a Technical Delivery Manager, you'll sit at the intersection of our customers, product, and engineering teams, owning the delivery of solutions from initial requirements through deployment. You'll work closely with customers to understand their needs, translate them into clear technical requirements, and ensure our teams deliver outstanding results. This role is about more than just keeping projects on track, it's about managing expectations, solving problems, and exercising sound judgment under pressure.

Key Responsibilities

• Own customer delivery as the primary point of contact throughout implementation, ensuring expectations, timelines, and outcomes are clearly managed.

• Translate complex customer needs into actionable requirements for product and engineering teams.

• Work with technical teams to scope, prioritize, and deliver solutions on time and to a high standard.

• Manage difficult conversations with demanding stakeholders, especially when requirements, timelines, or expectations need to be challenged.

• Identify risks, dependencies, and potential gaps early, addressing them proactively to protect delivery quality.

• Know when to push back, when to negotiate, and when to drive the team to deliver.

• Engage in meaningful technical conversations with engineers, challenging assumptions and understanding feasibility.

• Track requirements, dependencies, edge cases, timelines, and issues while keeping sight of the overall project vision.

• Coordinate across product, engineering, operations, and customer stakeholders to maintain project momentum.

• Identify recurring delivery challenges and help build stronger processes and tools.

Requirements

• 3+ years of experience in a customer-facing role involving technical delivery, implementation, consulting, solutions engineering, technical account management, or a similar function.

• Strong experience working directly with customers and managing stakeholder relationships.

• Comfortable working with demanding customers and maintaining composure under pressure.

• Technically curious and credible, comfortable with APIs, integrations, system workflows, technical requirements, and product limitations.

• Demonstrated delivery and project management skills with a high level of ownership.

• Excellent attention to detail while managing multiple moving parts.

• Strong communication and negotiation skills, including resetting expectations when necessary.

• Good judgment: knowing when to push, when to compromise, and when to say no.

• Willingness to challenge both customers and internal teams constructively.

• Highly organized, proactive, and comfortable operating in ambiguous and fast-changing environments.

• Backgrounds in consulting, solutions engineering, technical account management, implementation, or similar functions are highly relevant.

Why Join Us?

• Opportunity to be part of a high-growth, innovative tech start-up

• Collaborative, mission-driven culture

• Hands-on experience working on impactful AI products