Team Lead, GSF Distribution Network

Amazon; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A global e-commerce company is seeking a Process Associate in Riyadh to manage end-to-end operations for a 3P pantry fulfillment center, ensuring smooth operations while meeting customer-facing metrics. The ideal candidate will have a graduate degree and 1-3 years of experience in a customer-facing role, particularly in warehousing or logistics. Strong execution and people management skills are essential for success in this dynamic environment.

Qualifications

• 1-3 years of experience in a customer-facing environment.
• Experience in warehousing, logistics, or manufacturing is a plus.

Responsibilities

• Manage end-to-end operations for a 3P operated pantry FC.
• Ensure smooth operations and partner experience.
• Monitor site health daily through audits.

Skills

Customer service skills

People management

Execution skills

Education

Graduate degree

Job description

Job ID: 3161608 | ASSPL - Maharashtra - C32

At Amazon, we strive to be Earth’s most customer centered company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun. Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind. This role will be based in Pune region only.

Responsibilities

• Be part of planning and executing the launch of the FC and then ramp up the site to necessary processing capacity.
• Single-handedly manage, on a daily basis, end-to-end operations for a 3P operated pantry FC overseeing inbound, outbound and ICQA operations.
• Meet customer-facing metrics while maintaining cost targets for the site and upholding safety and morale of the 3P team reporting to you.
• Work with all stakeholders to ensure smooth operations and partner experience and monitor site health daily by conducting 4M, 5S and inventory audits.

Basic Qualifications

• A graduate with 1-3 yrs of experience in a customer facing environment, warehousing, logistics or manufacturing.
• Strong execution skills, action oriented, go getter. Good people management skills.

Preferred Qualifications

• 2+ years of customer-facing environment, warehousing, logistics or manufacturing experience.

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