System / Database Operations Lead Engineer

zakat, tax and customs authority; Saudi Arabia; On-site; SAR 150,000 - 190,000; Full time

Job summary

Zakat, Tax and Customs Authority is seeking a seasoned IT professional to manage database operations and systems development. The role focuses on implementing robust IT solutions, mitigating incidents, and guiding junior engineers to ensure reliable service delivery.

Applicants should hold a Bachelor’s degree in CS/IT and have at least four years of relevant experience, with strong capabilities in database design and operations, plus leadership and problem-solving skills.

Qualifications

• Bachelor’s degree or equivalent in CS/IT.
• 4+ years of relevant IT experience.
• Strong knowledge of database design and operations.
• Ability to mentor and train junior staff.

Responsibilities

• Assess current ZATCA systems and database model; identify gaps for improvement.
• Gather business needs; oversee database design and capacity planning.
• Perform daily operations to maintain optimal system performance.
• Evaluate automation opportunities and develop scripts to streamline tasks.
• Develop maintenance plans and coordinate with stakeholders for implementation.
• Assist with escalated problems and provide required support to juniors.
• Escalate complex issues to ensure timely resolution.
• Provide training and direction to junior staff; monitor workflow.

Skills

Database design

Database operations

Team leadership

Incident resolution

Education

Bachelor’s degree in Computer Science/IT

Job description

Purpose of Job

Jobholders at this level are experienced professionals capable of conducting work with general directions. They are primarily concerned with developing solutions to challenges which require some analysis to understand and resolve, and addressing issues escalated from junior levels.

They undertake complex operational activities including drafting ZATCA IT systems and database operations guidelines and standards. Leading the installation, configuration and upgrades of software, hardware, operating systems and processes as planned. Supervising the implementation of operations and security patches as well as vendors’ release notes. Troubleshooting and identifying root causes, providing technical support for complex incidents and tickets. Monitoring ZATCA systems and applications on a daily basis to ensure proper operation and provide recommendations to be taken to relevant stakeholders.

Job Resposiblites

• Assess current ZATCA systems and database operational model, identify gaps and challenges to define IT systems and database operations areas of improvement and stay abreast of the latest trends and standards
• Gather business needs, oversee the development of databases design, review and finalize database capacity plans to ensure that all projects are aligned with set plans
• Collect needed operational inputs, perform daily operations of ZATCA systems and databases to maintain the best operational performance
• Oversee all daily work activities of systems and database operations, assess the feasibility of automation to build scripts automating the daily operations of when possible
• Develop maintenance implementation plans based on technical needs, and implement the necessary maintenance activities in coordination with all relevant stakeholders to maintain optimal system performance
• Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
• Escalate complex problems to the relevant person to ensure cases/issues are closed properly
• Train junior staff on the different job activities to ensure transfer of know-how, when applicable
• Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff Support junior staff or direct reports in order to execute their duties according to set policies and processes

Education

Bachelor’s degree in Computer Science, Information Technology, or equivalent is required

Experience

A minimum of 4 years of relevant experience

Competencies

• Collaboration and Communication - Developing
• Customer Focus - Proficient
• Database Design and Operations - Advanced
• Enablement of Change and Innovation - Developing
• Information Systems Knowledge - Advanced
• Infrastructure Management - Advanced
• IT Compliance - Advanced
• IT Operations Management - Advanced
• Professionalism - Proficient
• Results Oriented - Proficient
• Solving IT Incidents and Problems - Advanced