Supervisor, IT/OT

Acwa Power; Saudi Arabia; On-site; SAR 180,000 - 320,000; Full time

Job summary

Acwa Power is seeking an IT OT Supervisor to oversee IT and OT support across the corporate office and plants under O&M contracts. You will coordinate IT and OT infrastructure, networking, hardware, software, and operational technology systems to ensure reliable end-user and plant operations.

The role requires coordinating with IT Manager, Operations, Maintenance, Engineering, and other stakeholders to ensure cybersecurity compliance, incident resolution, asset management, and vendor

Qualifications

• Diploma or Bachelor degree in Computer Engineering, Computer Science, Information Technology, Electronics Engineering, Electrical Engineering, Automation, Control Engineering, or a related discipline.
• Bachelor's degree in Computer Engineering, Information Technology, Electronics Engineering, Electrical Engineering, Automation, or a related field.
• Professional IT, networking, cybersecurity, or industrial automation certification is an advantage.

Responsibilities

• Manage IT OT support services and Help Desk activities across the corporate office and assigned plants.
• Supervise and coordinate day-to-day IT and OT support activities and ensure timely resolution of incidents and service requests.
• Implement and maintain the organization’s IT OT technology plans, policies, procedures and standards.
• Provide technical support for hardware, software, networking, communication systems and IT infrastructure.
• Coordinate support for OT systems such as SCADA, DCS, PLC, HMI, industrial networks, servers and related plant systems where applicable.

Skills

IT Support

IT Infrastructure

Networking

Industrial IT/OT

Vendor coordination

Technical support

Education

Diploma or Bachelor degree in Computer Engineering/Computer Science/Information Technology

Bachelor's degree in Computer Engineering / Information Technology / Electronics Engineering / Electrical Engineering / Automation

Tools

SCADA

DCS

PLC

HMI

Job description

Location: KSA Jeddah - Shuaibah

Job Title

IT OT Supervisor

Job Summary

Responsible for supervising and managing IT and OT support services across the corporate office and plants under O&M contracts ensuring timely reliable and high-quality technical support to end users and plant operations. The position is responsible for coordinating IT support infrastructure networking hardware software communication systems and operational technology OT support activities including SCADA DCS PLC HMI industrial networks and associated systems where applicable. The IT OT Support Supervisor ensures effective incident resolution system availability asset management vendor coordination technical support cybersecurity compliance and implementation of IT OT policies and procedures in coordination with the IT Manager plant management Operations Maintenance Engineering and other stakeholders.

Roles & Responsibilities

• Manage IT OT support services and Help Desk activities across the corporate office and assigned plants
• Supervise and coordinate day-to-day IT and OT support activities and ensure timely resolution of incidents and service requests
• Implement and maintain the organization s IT OT technology plans policies procedures and standards
• Provide technical support for hardware software networking communication systems and IT infrastructure
• Coordinate support for OT systems such as SCADA DCS PLC HMI industrial networks servers and related plant systems where applicable
• Coordinate with plant Operations Maintenance Engineering and other departments to resolve IT OT-related issues affecting plant operations
• Monitor IT OT system availability and escalat critical incidents to the IT Manager and relevant technical teams
• Ensure timely completion of IT-related jobs installations services and vendor activities required for clearing IT-related invoices and payments
• Conduct technical evaluations of hardware networking equipment software IT OT solutions and related technical requirements
• Provide technical reviews and recommendations for IT OT procurement comparisons and purchasing activities
• Maintain accurate hardware software network and IT OT asset inventories for the corporate office and all assigned plants
• Ensure proper tracking of IT OT equipment licenses warranties maintenance contracts and software subscriptions
• Collect and review weekly IT OT status reports from all sites and projects and submit consolidated reports to the IT Manager
• Monitor recurring IT OT incidents and identify opportunities for improvement and preventive actions
• Coordinate troubleshooting preventive maintenance upgrades and replacement of IT OT equipment and systems
• Ensure proper backup and recovery arrangements are maintained for critical IT OT systems and data where applicable
• Ensure IT OT access user accounts and permissions are managed in accordance with approved policies and procedures
• Support implementation of IT and OT cybersecurity controls and ensure compliance with applicable cybersecurity requirements
• Coordinate with cybersecurity and IT teams regarding vulnerabilities security incidents unauthorized access and other cybersecurity concerns
• Ensure changes to critical OT systems are properly coordinated approved documented and implemented without negatively impacting plant operations
• Coordinate with vendors contractors OEMs system integrators and service providers and monitor their performance
• Review vendor technical reports service reports maintenance recommendations and proposed system upgrades
• Ensure vendors and contractors comply with company policies HSE requirements site access requirements and cybersecurity procedures
• Assist in recruitment onboarding training and development of IT OT personnel
• Identify competency gaps among subordinate personnel and implement appropriate training and development actions
• Provide on-the-job training to new employees and evaluate their OJT performance
• Conduct annual performance evaluations for reporting employees
• Ensure identification assessment and control of hazards within the assigned work area
• Ensure applicable environmental aspects are identified monitored and controlled in accordance with company requirements
• Report deviations and non-conformities related to the Integrated Management System IMS and support corrective actions
• Report emergencies incidents near misses and major IT OT system failures to the appropriate management
• Ensure proper handling and disposal of IT-related waste including cartridges toners batteries electronic equipment and other e-waste in accordance with applicable requirements
• Ensure effective utilization of IT OT resources manpower equipment software tools and services
• Maintain effective communication and coordination between the corporate office plants IT team Operations Maintenance Engineering and other departments
• Support IT OT projects system implementations upgrades integrations and commissioning activities
• Ensure proper documentation of IT OT systems network configurations asset records support procedures and technical information
• Attend to tasks projects and assignments delegated by management
• Perform other duties and responsibilities as assigned

Education and Qualifications

Diploma or Bachelor s degree in Computer Engineering, Computer Science, Information Technology, Electronics Engineering, Electrical Engineering, Automation, Control Engineering, or a related discipline.

Preferred

Bachelor s degree in Computer Engineering, Information Technology, Electronics Engineering, Electrical Engineering, Automation, or a related field.

Professional Certifications

Professional IT, networking, cybersecurity, or industrial automation certification is an advantage.

Experience

• Minimum: 6 8 years of relevant experience in IT support, IT infrastructure, networking, industrial IT/OT, automation, or technical support services.
• Preferred: 8+ years of relevant experience with proven supervisory or team leadership experience.
• Experience supporting IT/OT systems within power, water desalination, utilities, oil & gas, petrochemical, or other industrial environments is preferred.