Supervisor B, Healthcare Operations

Catrion; Riyadh; On-site; SAR 90,000 - 130,000; Full time

Job summary

Catrion is seeking a Tray Line Supervisor to oversee all aspects of the tray line operations across locations in KSA. You will lead a team, ensure timely start and delivery, and uphold strict quality, presentation, and temperature standards while coordinating with managers and client personnel.

The role requires hands-on leadership, commitment to food safety, and the ability to train and evaluate staff to close development gaps and improve service levels.

Responsibilities

• Ensure tray line start times and delivery times are met.
• Oversee tray line operations ensuring quantity, quality, taste and presentation, temperature and delivery.
• Supervise tray line personnel and collaborate with team members, guests, and client personnel.
• Provide hands-on leadership across tray line operations.
• Maintain neat, clean, and well-groomed appearance.
• Coordinate with direct manager to support the team.
• Maintain highest standards of food safety and hygiene per QA program and safe work practices.

Job description

• Ensures tray line start times and delivery times are met.
• Oversee tray line operations in accordance with established standard of quantity, quality control, taste and presentation, temperature and delivery.
• Supervise tray line personnel and work in a cooperative manner with team members, guests, and client personnel.
• Operational oversight with a hands-on leadership style, with competencies of all areas of the tray line operation.
• Maintains a neat, clean, well-groomed appearance.
• Liaises with direct manager to ensure the support to the team.
• Ensure the highest standards of food safety and hygiene are consistently maintained in accordance with the Quality Assurance Program, safe work practices are followed.
• Ensure the personal working hygiene standards meet both the company and statutory requirements.
• Assist in the completion of employee evaluation or appraisals as per company procedure, to include improvement plans.
• Manages effective training and development of all team members, identifying any gaps to direct line manager.
• To report any equipment defects, maintenance requirements that will hamper the expected level of service.
• Attended daily meetings, briefing, trainings, meetings as and when required.
• Perform additional duties and any other tasks, as requested by the Manager.
• Duties listed are not limited to specific location, if required should be willing to work in any location and as assigned by the department manager across KSA.
• Guiding, supporting, monitoring, evaluation, and training of staff.
• Monitoring and maintaining levels of conduct and work performance.
• Take personal responsibility for closing identified development gaps and future requirements.