Supervisor - Airport Operations

Golden Elite catering services; Riyadh; On-site; SAR 134,000 - 223,000; Full time

Job summary

Golden Elite catering services in Riyadh seeks an experienced Operations Supervisor to manage daily airport ground support activities. You will allocate resources, coordinate with maintenance, lead shifts, and ensure safety and efficiency in all operations.

The role requires 2–3 years in airport or airline operations, a related degree, and fluent English. The position involves rotational shifts, weekends, and public holidays, with emphasis on SOP compliance and performance KPIs.

Qualifications

• Diploma or Bachelor’s degree in Aviation, Airport Operations, Engineering, Business Administration, or a related field.
• Minimum 2–3 years of experience in airport operations, airline operations, ground handling, or aviation support services.
• Experience with resource planning, staff allocation, and shift supervision is preferred.
• Experience working with Ground Support Equipment (GSE) is an advantage.
• Knowledge of aircraft ground servicing operations is preferred.
• Fluent in English (written and spoken).

Responsibilities

• Allocate operational resources based on daily requirements and flight schedules.
• Coordinate with Maintenance Team to ensure equipment availability, serviceability, and safe deployment.
• Conduct operational briefings with team members before each shift and handover.
• Ensure proper shift handover between operational teams.
• Perform administrative and operational duties as assigned by the Duty Manager or Management.
• Ensure all activities comply with SOPs and airline procedures.
• Coordinate with Maintenance Team regarding downtime to minimize impact.
• Verify daily operations and safety inspections before equipment deployment.
• Monitor equipment utilization and ensure scheduled aircraft service activities are completed on time.
• Coordinate daily schedules to ensure efficient ground support services.
• Monitor inventory of operational materials and consumables.
• Prepare daily operational reports and maintain records.
• Lead, supervise, coach, and support staff to ensure safe, efficient, high-quality service delivery.
• Ensure KPIs are achieved and identify opportunities to improve performance and efficiency.

Skills

Leadership

Team management

Planning

Communication

Problem-solving

Education

Aviation/Operations degree

Job description

• Allocate operational resources based on daily operational requirements and flight schedules.

• Coordinate closely with the Maintenance Team to ensure equipment availability, serviceability, and safe deployment.

• Conduct operational briefings with team members before each shift and operational activity.

• Ensure proper shift handover and takeover between operational teams.

• Perform administrative and operational duties as assigned by the Duty Manager or Management.

• Ensure all operational activities are carried out in accordance with the Company’s Standard Operating Procedures (SOPs).

• Ensure full compliance with airline operational procedures, airport regulations, and safety standards.

• Coordinate with the Maintenance Team regarding planned and unplanned equipment downtime to minimize operational impact.

• Verify that all daily operational and safety inspections are completed before equipment deployment.

• Monitor daily equipment utilization and ensure all scheduled aircraft service activities are completed on time.

• Coordinate daily operational schedules to ensure efficient execution of aircraft ground support services.

• Monitor inventory levels of operational materials and consumables, ensuring adequate stock is maintained at all times.

• Prepare daily operational reports and maintain accurate operational records.

• Lead, supervise, coach, and support operational staff to ensure safe, efficient, and high-quality service delivery.

• Ensure operational KPIs are achieved and continuously identify opportunities to improve operational performance and efficiency.

• Qualifications & Experience

  • Diploma or Bachelor’s degree in Aviation, Airport Operations, Engineering, Business Administration, or a related field.
  • Minimum 2–3 years of experience in airport operations, airline operations, ground handling, or aviation support services.
  • Previous experience in resource planning, staff allocation, and shift supervision is preferred.
  • Experience working with specialized airport equipment or Ground Support Equipment (GSE) is an advantage.
  • Knowledge of aircraft ground servicing operations is preferred.
  • Fluent in English (written and spoken).

• Skills & Competencies

  • Strong leadership and supervisory skills.
  • Excellent team management and mentoring abilities.
  • Strong planning, coordination, and organizational skills.
  • Good understanding of airport operations, airside safety requirements, and airline procedures.
  • Strong analytical, decision-making, and problem-solving skills.
  • Excellent interpersonal and communication skills with the ability to interact effectively at all organizational levels.
  • Computer proficiency, including Microsoft Office and operational reporting systems.
  • Ability to work independently in a fast-paced operational environment.
  • Willingness to work on rotational shifts, including weekends and public holidays.

• Confidentiality Notice: Due to the confidential nature of this position, further details regarding the customer, project, and operational equipment will be shared only with shortlisted candidates during the recruitment process.