Strategic Key Account Manager

Unilever; Saudi Arabia; On-site; SAR 180,000 - 240,000; Full time

Job summary

Unilever is seeking a results-driven, customer-focused professional to drive key account performance at store level. You will negotiate terms, manage orders, pricing, and delivery while aligning to channel strategy and nurturing strong customer relationships.

Your role spans planning, promo execution, and end-to-end trade management to deliver growth. You will work across multiple teams to optimize performance, manage stock and claims processes, and ensure Perfect Store execution.

Qualifications

• Proven negotiation track record at Customer Facing Management level.
• Experience across multiple Categories & Innovations (BPC, HC, or F&R).
• Experience with Nahdi and Pharmacy Business.
• High degree of business acumen.

Responsibilities

• Deliver the Customer Business Plan and develop corrective actions for performance shortfall or upside based on plan execution in the short-term.
• Sell and negotiate, within the agreed parameters set by NKAM/KAM for the customer relationship strategy, end-to-end including pricing, order placement, delivery, and admin.
• Optimize the claims management process in their customers, ensuring end-to-end TTS from forecasting to accrual, validation, disputes clearance, and on-time payments.
• Ensure Perfect Store execution of the plan by Field Sales through data analysis of PS scores and learnings for improvements.

Skills

Negotiation

Account management

Customer relationships

Influencing

Stakeholder management

Job description

Unilever is seeking a results-driven, customer-focused professional to drive key account performance at store level. You will negotiate terms, manage orders, pricing, and delivery while aligning to channel strategy and nurturing strong customer relationships.

Your role spans planning, promo execution, and end-to-end trade management to deliver growth. You will work across multiple teams to optimize performance, manage stock and claims processes, and ensure Perfect Store execution.