Strategic Customer Programs Manager

Cisco Systems, Inc.; Riyadh; On-site; SAR 100,000 - 130,000; Full time

Job summary

A leading technology innovator in Riyadh is looking for a Customer Program Manager to lead customer projects, ensuring successful implementation and management. The ideal candidate will have a Bachelor's degree and 5-10 years of related experience in service or software sales. Responsibilities include building customer trust, managing reporting of complex projects, and collaborating with sales teams. Offering competitive benefits including healthcare and stock purchase programs.

Benefits

Healthcare and Insurance

Employee Stock Purchase program

Flexible Spending Benefit

Flex and Schooling Allowances

Qualifications

• 5-10 years of proven experience in service and/or software sales or program management.
• Strong understanding of lifecycle service and enterprise software agreements.
• Ability to manage multiple customer personas and tailor communications.

Responsibilities

• Manage and report on complex projects from kickoff to delivery.
• Build and maintain project plans including resources and tasks.
• Collaborate with Sales Engineering to engage PS timely.

Skills

Project management

Communication skills

Leadership skills

Market analysis

Customer satisfaction metrics

Education

Bachelor’s degree in technology, marketing, management

Tools

Salesforce

Jira

FinancialForce

Job description

A leading technology innovator in Riyadh is looking for a Customer Program Manager to lead customer projects, ensuring successful implementation and management. The ideal candidate will have a Bachelor's degree and 5-10 years of related experience in service or software sales. Responsibilities include building customer trust, managing reporting of complex projects, and collaborating with sales teams. Offering competitive benefits including healthcare and stock purchase programs.