Strategic CSM: Data Security & AI Trust Advocate

Seclore; Riyadh; On-site; SAR 240,000 - 420,000; Full time

Job summary

Seclore is seeking a seasoned Customer Success Manager to own relationships with its largest strategic customers. You will drive adoption, retention and account growth by delivering measurable business value and serving as trusted advisor to C-suite and IT leaders.

You will collaborate with cross-functional teams to align Seclore’s data security solutions with client objectives, lead strategic reviews, and champion a customer-centric journey that turns clients into strong advocates.

Qualifications

• 8+ years of experience handling end-to-end customer relationships, preferably in SaaS.
• Leading deployment of software business applications or providing strategic advisory services and account management.

Responsibilities

• Manage a portfolio of Seclore's largest customers to drive adoption and renewal.
• Lead discovery sessions with IT and business users to identify use cases and objectives.
• Collaborate with internal teams to align Seclore’s offerings with client needs.
• Present Seclore’s value proposition to executives and technical stakeholders.
• Drive account growth through upsell and cross-sell opportunities.

Skills

Customer relationship management

SaaS industry experience

Consulting background

Cross-functional collaboration

Executive stakeholder communication

Travel 60%+

Education

Bachelor’s degree in technology or business

MBA preferred

Job description

Seclore is seeking a seasoned Customer Success Manager to own relationships with its largest strategic customers. You will drive adoption, retention and account growth by delivering measurable business value and serving as trusted advisor to C-suite and IT leaders.

You will collaborate with cross-functional teams to align Seclore’s data security solutions with client objectives, lead strategic reviews, and champion a customer-centric journey that turns clients into strong advocates.