Staff Product Manager - Shipping and Fulfillment

Salla; Saudi Arabia; Vor Ort; SAR 420.000 - 620.000; Vollzeit

Zusammenfassung

Salla is seeking a senior Shipping and Fulfillment Product Owner to own the end-to-end shipping stack and its unit economics across a large merchant base in Saudi Arabia.

You will lead an engineering squad, shape routing, courier integrations, and cash-on-delivery reconciliation, while expanding beyond last-mile into warehousing, pick and pack, and returns. Fluency in Arabic and English is required, with 7+ years in product management and willingness to relocate to Saudi Arabia.

Qualifikationen

• Proven ownership of a shipping, fulfillment, or order-management product at scale.
• Commercial fluency in shipment economics: rate cards, zone/weight/service level impact on cost per parcel.
• Experience in two or more areas beyond last mile: inventory, warehousing, or 3PL orchestration.
• Technical grounding in integrations: interfaces, webhooks, status mapping, retries, reconciliation.

Aufgaben

• Own the strategy and roadmap for shipping and fulfillment, prioritized on merchant retention and contribution per shipment.
• Decide how each order is routed and priced: provider, service level, cost, and what the merchant pays.
• Improve delivery reliability with measurable metrics like first-attempt success and reconciliation accuracy.
• Build the integration layer to onboard providers quickly and keep live integrations stable.
• Extend the product beyond last-mile delivery, focusing on merchant retention impact.
• Determine which shipping capabilities are free vs paid and defend the line.
• Own the metrics with the data team and optimize provider mix based on data.

Kenntnisse

Shipping product ownership

Partner integrations

Cost per shipment optimization

Data-driven decision making

Arabic & English fluency

Jobbeschreibung

About The Role

Over 100,000 merchants run their businesses on Salla, and every order they win ends the same way: something physical has to reach a customer. Shipping is where the platform stops being software.

About The Role

Over 100,000 merchants run their businesses on Salla, and every order they win ends the same way: something physical has to reach a customer. Shipping is where the platform stops being software.

This role owns the shipping stack end to end and the economics underneath it: courier integrations, routing, cash-on-delivery reconciliation, exceptions, and partner performance, plus how far past last-mile delivery we go into inventory placement, warehousing, pick and pack, first-mile pickup, and returns. You lead a dedicated engineering squad as its one accountable product owner, and you own what a shipment costs and what the platform keeps on it. Few product roles let you own a merchant experience and its unit economics at the same time. This one does.

You will drive impact across four major domains:

• Shipping Products (routing, label issuance, cash on delivery, tracking, driver-facing tools)
• Partner Integrations (provider onboarding, interface quality, status mapping, reconciliation, platform stability)
• Fulfillment Beyond Last Mile (inventory placement, warehousing and third-party orchestration, pick and pack, first-mile pickup, returns)
• Shipping Economics (carrier mix, rate card design, cost per successful delivery, what the platform charges and what it keeps)

Responsibilities

• Own the strategy and roadmap for shipping and fulfillment, prioritized on merchant retention and contribution per shipment, not feature count
• Decide how each order is routed and priced: which provider carries it, at what service level, at what cost, and what the merchant pays
• Raise delivery reliability where it is measurable: first-attempt success, service-level accuracy, exception rate, return to origin, and cash-on-delivery reconciliation
• Build the integration layer that makes onboarding a new provider fast and keeps it stable once live: status mapping, retries, fallbacks, monitoring
• Extend the product past last-mile delivery, choosing capabilities on merchant retention impact rather than on integration ease
• Decide which shipping capability is free and which is paid, and defend where the line sits
• Own the metrics with the data team, and move volume between providers when the performance data says to

Requirements

• Proven ownership of a shipping, fulfillment, or order-management product on a platform serving many businesses at once, with the numbers you moved: delivery success rate, service-level accuracy, exception rate, cash-on-delivery accuracy, or cost per shipment
• Commercial fluency in shipment economics: you have built, priced, or renegotiated a rate card, and can explain how zone, weight, service level, cash on delivery, surcharges, and failed deliveries move cost per parcel
• Depth past last-mile delivery in at least two of: inventory placement, warehousing or third-party fulfillment orchestration, pick and pack, first-mile pickup, reverse logistics, cross-border
• Technical grounding in integrations: interfaces, webhooks, status mapping, retries, reconciliation. You can explain how a courier integration actually breaks and what made yours stable long term
• Experience as the single product owner for a dedicated engineering squad, working across operations, commercial, and support rather than around them
• Strongly preferred: you have built product on top of a partner network, where the company sold partner capacity and built its own capability alongside it
• Seven or more years in product management. Full professional fluency in Arabic and English is required, and GCC logistics context is preferred over theoretical knowledge. Willing to relocate to Saudi Arabia