Senior Planning and Ops Manager SIMS

Amazon; Remote; SAR 374,000 - 488,000; Full time

Job summary

A leading e-commerce company is seeking a Senior Planning and Ops Manager in Jeddah to drive operational excellence in their marketplace business. This role involves managing vendor operational performance, influencing change across supply chain processes, and executing key operational programs. The ideal candidate will have extensive experience in sales and account management, with strong analytical and project management skills. This position offers an opportunity to work with cross-functional teams to optimize operational processes and improve customer satisfaction.

Benefits

Workplace accommodations for individuals with disabilities

Qualifications

• 6+ years of sales experience.
• 8+ years in digital sales, account management, or business development.
• Experience with retail and wholesale landscape in India.
• Ability to analyze data and understand performance drivers.
• Background managing complex business relationships.

Responsibilities

• Ensure seller/vendor operational performance aligns with targets.
• Articulate the importance of metrics in improving customer experience.
• Work with vendor operations to reduce costs and lead times.
• Define and prioritize projects to achieve delivery targets.
• Analyze data using Excel, Access, SQL, etc.
• Monitor project execution for quality and integrity.

Skills

Sales experience

Data analysis

Project management

Cross-functional collaboration

Tools

Excel

SQL

Access

Job description

We are looking for a dynamic, organized and self-starting Senior Planning and Ops manager who can drive innovation, set up the processes and execute in the space of operational and supply chain excellence in Amazon India business. This becomes all the more challenging in India where the mode of business is marketplace. You will own operational performance of sellers / vendors on marketplace, influence FC Ops processes and work with various stakeholders to protect vendor & customer experience. You will also be in-charge of driving system/process improvements working with Seller ISMs, SC Ops teams, vendor operations, and delivering on key operation programs which makes the Amazon India business sustainable and profitable in the long term. You will create, write and review business cases, perform supporting research and analysis, and develop solutions from conceptualization to execution and monitoring. This position requires strong self-motivation, self-starting and project management skills. The ideal candidate will have the ability to work closely with all the category leaders, planning and forecasting managers, operations team, and technology teams to develop strategy, dashboards, and modes of execution to solve complex inbound operation problems. The candidate will be working with cross-functional teams to deliver on seller / vendor operational performance along with key operations improvement programs.

Key job responsibilities

• Ensure seller / vendor operational performance delivery inline with targets
• Identify and articulate strategic importance of metrics as a basis for managing tradeoffs, improving the customer experience and making decisions with internal and external stakeholders
• Work closely with vendor operations teams on strategies to reduce cost, lead time, and waste across the end-to-end supply chain
• Define, prioritize, and monitor to execution the programs/projects to achieve targets be delivered on time
• Create, write and review business cases, perform supporting research and analysis, write specifications, and drive the product development schedule from strategy to execution.
• Retrieve and analyze data using Excel, Access, SQL or other data management systems
• Monitor project execution and ensure that the project delivery is to the appropriate levels of quality and in line with its target date, ensuring the overall integrity within the program
• Work with Cross-functional teams to deliver operational performance / projects
• Successful candidates will be high analytical and having strong deep dive bias, excellent communicators, strong influencers, curious, highly motivated and effective within distributed teams.

The position is located in Bangalore, India.

A day in the life: Driving Supply Planning with Sellers to ensure right balance of inbounds are done so that availability isn't impacted and inbound labour is optimized.

Basic Qualifications

• 6+ years of sales experience
• 8+ years of digital sales, account management, business development, or partner management experience
• Experience and understanding of the retail and wholesale landscape in India and exposure to prior interactions with sellers and distributors
• Experience analyzing data and best practices to assess performance drivers
• Experience managing and growing complex business relationship at scale

Preferred Qualifications

• Experience personally closing large complex deals end-to-end
• Experience developing and executing sales strategies, tactics, plans, processes, systems and programs

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted: February 3, 2026 (Updated 1 day ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.