Specialist - Destination Partnerships

Qiddiya Investment Company; Riyadh; On-site; SAR 120,000 - 160,000; Full time

Job summary

Qiddiya Investment Company is seeking a Specialist – Partnerships to support the Senior Manager in executing partnership acquisition, onboarding, activation, and account management across Tier 2 and Tier 3 partners, with a strong focus on CRM governance and cross‑functional coordination.

You will lead end‑to‑end onboarding, coordinate FAM trips and travel trade events, manage partner activation metrics, and produce reports and partner‑facing collateral, while collaborating with Legal,

Qualifications

• 3–5 years in commercial partnerships or travel trade sales support.
• Experience using CRM platforms (Salesforce preferred) for pipeline tracking.
• Knowledge of GCC/Saudi tourism market is preferred.

Responsibilities

• Maintain partnerships CRM and track pipeline through all stages.
• Onboard and activate partners, coordinate training and materials.
• Manage Tier 2 & 3 accounts, conduct reviews and reporting.
• Plan and coordinate FAM trips and travel trade events.
• Produce weekly reports and partner-facing content.
• Support certification program and contract documentation.

Skills

CRM management

English communication

MS Office

Organisational skills

Customer service

GDS knowledge

Tools

Salesforce

PowerPoint

Excel

Word

Teams

SharePoint

Job description

The Specialist – Partnerships supports the Senior Manager in the day-to-day execution of Qiddiya DMO's partnership acquisition, onboarding, activation, and account management activities. This is a high-impact, execution-focused role responsible for managing a portfolio of Tier 2 and Tier 3 partners, coordinating FAM trips and trade events, maintaining the partnerships CRM, and producing partner-facing collateral and reporting. The role serves as a key operational link between the Senior Manager and the wider Commercial, Marketing, and Legal teams.

1. Partnership Pipeline & CRM Management

• Maintain the partnerships CRM (Salesforce or equivalent) as the single source of truth, ensuring all partner records, deal stages, activity logs, and revenue projections are accurate and current.
• Conduct prospect research to identify new partnership targets across travel agencies, tour operators, DMCs, and corporate travel buyers for priority source markets.
• Prepare partnership pitch decks, capability presentations, and business case documents for the Senior Manager and Senior Director.
• Track and manage the partnership pipeline through all deal stages - prospect, approach, proposal, negotiation, contracting, and onboarding.
• Manage the preparation and coordination of partnership agreements, MOUs, and contract documentation in collaboration with Legal.

2. Partner Onboarding & Activation

• Lead the end-to-end onboarding process for newly signed partners - including account setup, Trade Portal access provisioning, product briefings, and introductory training.
• Develop and maintain the Qiddiya Partnership Welcome Pack and onboarding toolkit for new partners.
• Coordinate and conduct partner product training sessions (virtual and in-person), ensuring agents have the knowledge and confidence to sell Qiddiya.
• Monitor partner activation metrics - tracking time-to-first-booking, booking frequency, and early-stage revenue contribution for all newly onboarded partners.
• Address partner onboarding queries, technical setup issues, and initial concerns in a timely and professional manner.

3. Account Management - Tier 2 & Tier 3 Partners

• Manage an active portfolio of Tier 2 and Tier 3 partnership accounts with regular structured check-ins, performance reviews, and co-marketing coordination.
• Track partner booking performance against contracted targets and proactively identify underperforming accounts requiring support or re-engagement.
• Develop and share monthly performance reports with each managed partner, highlighting booking trends, upcoming opportunities, and recommended actions.
• Escalate significant account issues or commercial risks to the Senior Manager for resolution.
• Build strong day-to-day working relationships with partner contacts to ensure Qiddiya remains front-of-mind in their sales activity.

4. FAM Trips & Trade Event Coordination

• Plan and execute Qiddiya's FAM trip calendar - handling agent selection, itinerary design, logistics, accommodation, on-site experience facilitation, and post-FAM follow-up.
• Coordinate Qiddiya's presence and participation at domestic and international travel trade events including booth setup, agent meeting scheduling, and collateral preparation.
• Track FAM trip outcomes - monitoring post-FAM booking conversion, agent advocacy activity, and social media amplification.
• Manage event budgets and produce post-event ROI reports for the Senior Manager.

5. Reporting, Content & Administration

• Produce weekly partnership pipeline and performance reports for the Senior Manager.
• Create and update partner-facing content including rate sheets, product guides, destination factsheets, and booking instruction documents.
• Support the development of the Qiddiya Specialist Certification Programme, including content preparation, agent enrollment tracking, and certification issuance.
• Maintain an accurate and up-to-date register of all active partnership agreements, renewal dates, and key commercial terms.
• Support the Senior Manager in preparing Quarterly Business Review (QBR) materials for Tier 1 partners.

Qualifications

Experience Requirements

• Minimum 3-5 years of experience in commercial partnerships, travel trade sales support, or tourism account management.
• Hands-on experience managing CRM platforms for pipeline and account tracking (Salesforce preferred).
• Experience coordinating FAM trips, trade events, or destination roadshows.
• Background in preparing commercial presentations, partner reports, and sales collateral.
• Knowledge of the GCC / Saudi Arabia tourism market and travel trade landscape is preferred.

Core Competencies & Skills

• Strong CRM management skills - data discipline, pipeline tracking, and reporting.
• Excellent written and verbal communication skills in English; Arabic is a strong advantage.
• Proficiency in Microsoft Office (PowerPoint, Excel, Word) and collaborative platforms (Teams, SharePoint).
• Strong organisational skills with the ability to manage multiple partner accounts and deadlines simultaneously.
• Customer-service orientation with a proactive, solutions-focused approach.
• Familiarity with travel trade booking processes, GDS platforms, and OTA ecosystems.