ServiceNow SPM Sr. Technical Consultant

alfanar; Riyadh; On-site; SAR 200,000 - 320,000; Full time

Job summary

Alfanar is seeking a ServiceNow Specialist for SPM to optimize portfolio, demand, and resource management in line with business objectives. You will configure SPM modules, support integrations, and govern processes with automation and best practices.

You will gather requirements, perform functional analysis, and help deploy changes, dashboards, and governance structures while ensuring security and data governance across the Service Portfolio Management framework.

Qualifications

• Bachelor degree in Computer Science or a relevant field.

Responsibilities

• Configure and administer ServiceNow SPM modules.
• Support integration between ServiceNow SPM and enterprise systems using REST and SOAP APIs.
• Automate processes and establish governance frameworks.
• Gather requirements and perform functional analysis to align business needs with portfolio management capabilities.
• Configure applications, business rules, workflows, and automation scripts.
• Assist testing, deployment and change management for SPM implementations.
• Troubleshoot portfolio management dashboards and integrations.
• Maintain documentation on SPM configurations, customizations, integrations, and governance structures.

Education

Bachelor Degree in Computer Science or Any relevant field

Job description

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Responsible for developing, implementing, and improving Service Portfolio Management (SPM) solutions in ServiceNow, optimizing PPM, Demand Management, APM, and Resource Management to align with business objectives and ensure value and governance.

Key Accountability Areas

SPM Configuration and Administration:

• Assist in the development, configuration, and administration of various ServiceNow SPM modules.

Integration Support:

• Support integration activities between ServiceNow SPM and other enterprise systems.
• Use REST, SOAP APIs, and Integration Hub for seamless data exchange.

Implementation of Best Practices:

• Automate processes
• Establish governance frameworks within ServiceNow

Requirement Gathering and Functional Analysis:

• Participate in requirement gathering sessions and stakeholder workshops.
• Perform functional analysis to align business needs with portfolio management capabilities.

Application Configuration and Scripting:

• Work on the configuration of applications, business rules, workflows, and automation scripts.

Testing, Deployment, and Change Management:

• Assist in testing, deployment, and change management for new SPM-related implementations.
• Ensure implementations meet functional, financial, and strategic requirements.

Troubleshooting and Issue Resolution:

• Troubleshoot and resolve technical and functional issues related to portfolio management processes, dashboards, and integrations.

Documentation and Compliance:

• Maintain comprehensive documentation related to:
• SPM configurations
• Customizations
• Integrations
• Governance structures
• Ensure compliance with security, access control policies, and data governance within the Service Portfolio Management framework.

Continuous Improvement and Innovation:

• Stay up to date with ServiceNow SPM enhancements, industry trends, and best practices.
• Recommend continuous improvements and innovative solutions.

Role Accountability

• Ability to obtain updated soft & technical skills related to the job.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvement:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy & procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

Bachelor Degree in Computer Science or Any relevant field