ServiceNow SPM Business Analyst

Müller`s Solutions; Riyadh; On-site; SAR 224,971 - 337,457; Full time

Benefits offered by this job

Competitive salary and benefits package

Opportunity to work with a talented team

Exciting projects and innovative work environment

Job summary

Müller's Solutions in Riyadh is looking for a dedicated ServiceNow SPM Business Analyst to join their dynamic team. The role involves collaborating with stakeholders to implement and enhance ServiceNow SPM solutions. Responsibilities include gathering requirements, translating business needs into functional specifications, and providing support and training. Candidates should have a Bachelor's degree, 3 years of experience, and strong knowledge of the ServiceNow platform, particularly in SPM. The position offers a competitive salary and innovative work environment.

Qualifications

• Minimum of 3 years of experience as a Business Analyst with ServiceNow SPM.
• Strong knowledge of the Strategic Portfolio Management module.
• Excellent communication and interpersonal skills.

Responsibilities

• Collaborate with business stakeholders to gather, analyze, and document requirements.
• Translate business needs into detailed functional specifications.
• Facilitate workshops and meetings to communicate solutions.

Skills

Business Analysis

ServiceNow SPM

Communication

Documentation

Agile methodologies

Education

Bachelor’s degree in Business, Information Technology, or related field

Tools

ServiceNow Platform

Job description

Müller's Solutions is seeking a dedicated ServiceNow SPM Business Analyst to join our dynamic team. In this role, you will focus on the strategic portfolio management (SPM) aspect within ServiceNow, working closely with stakeholders to ensure the effective implementation and enhancement of SPM solutions that align with business objectives. You will serve as a key liaison between business users and technical teams, facilitating the successful delivery of ServiceNow SPM initiatives.

Key Responsibilities:

• Collaborate with business stakeholders to gather, analyze, and document requirements related to ServiceNow SPM modules.
• Translate business needs into detailed functional specifications and workflows within ServiceNow SPM.
• Work closely with development and configuration teams to ensure solutions meet business expectations.
• Facilitate workshops and meetings to communicate solutions and gather feedback.
• Assist in testing activities including the development of test cases, conducting UAT, and ensuring high-quality deliverables.
• Provide training and support to end-users on ServiceNow SPM functionalities and enhancements.
• Monitor system performance and recommend continuous improvements related to portfolio and project management processes.

Qualifications and Skills:

• Bachelor’s degree in Business, Information Technology, or related field.
• Minimum of 3 years of experience as a Business Analyst, preferably with hands‑on experience in ServiceNow SPM.
• Strong knowledge of ServiceNow platform, especially the Strategic Portfolio Management module.
• Experience gathering and documenting business requirements and translating them into functional designs.
• Understanding of project and portfolio management concepts and best practices.
• Excellent communication and interpersonal skills to engage effectively with technical and non-technical stakeholders.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Knowledge of Agile methodologies and ITIL practices is a plus.
• Relevant ServiceNow certifications are advantageous.

Why Join Us

Opportunity to work with a talented and passionate team.

Competitive salary and benefits package.

Exciting projects and innovative work environment.