ServiceNow Business Analyst

Müller`s Solutions; Saudi Arabia; On-site; SAR 224,000 - 300,000; Full time

Job summary

A leading consulting firm in Saudi Arabia is seeking a passionate ServiceNow Business Analyst to join their talented team. This role involves collaborating with stakeholders to gather requirements, analyzing business processes, and supporting the implementation and enhancement of ServiceNow solutions. The ideal candidate has a bachelor's degree in Business Administration or IT and at least 3 years of experience in business analysis, particularly within IT service management. Competitive salary and benefits are offered along with exciting project opportunities.

Benefits

Competitive salary

Benefits package

Opportunity for exciting projects

Qualifications

• Minimum 3 years of experience as a Business Analyst, preferably in IT service management or ServiceNow projects.
• Strong understanding of ServiceNow functionality and its applications within business processes.
• Knowledge of ITIL practices and relevant ServiceNow certifications are a plus.

Responsibilities

• Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow implementations.
• Conduct process analysis and mapping to identify opportunities for improvement within ServiceNow.
• Translate business requirements into functional specifications for the technical team.
• Facilitate workshops and meetings to interface with users and gather feedback on ServiceNow solutions.
• Assist in the development of test cases and conduct user acceptance testing (UAT) to validate solutions.
• Provide support and training to users to promote understanding of ServiceNow functionalities.
• Monitor and analyze metrics to recommend improvements and enhancements to existing processes.

Skills

Business Analysis

ServiceNow functionality

Analytical skills

Process mapping

Communication skills

Interpersonal skills

Education

Bachelor’s degree in Business Administration, Information Technology, or related field

Job description

Müller's Solutions is looking for a passionate ServiceNow Business Analyst to join our talented team.

Key Responsibilities

• Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow implementations.
• Conduct process analysis and mapping to identify opportunities for improvement within ServiceNow.
• Translate business requirements into functional specifications for the technical team.
• Facilitate workshops and meetings to interface with users and gather feedback on ServiceNow solutions.
• Assist in the development of test cases and conduct user acceptance testing (UAT) to validate solutions.
• Provide support and training to users to promote understanding of ServiceNow functionalities.
• Monitor and analyze metrics to recommend improvements and enhancements to existing processes.

Why Join Us

• Opportunity to work with a talented and passionate team.
• Competitive salary and benefits package.
• Exciting projects and innovative work environment.

Requirements

• Bachelor’s degree in Business Administration, Information Technology, or related field.
• Minimum 3 years of experience as a Business Analyst, preferably in IT service management or ServiceNow projects.
• Strong understanding of ServiceNow functionality and its applications within business processes.
• Excellent analytical skills with a focus on identifying and addressing business needs.
• Proficient with process mapping tools and techniques.
• Exceptional communication and interpersonal skills to engage effectively with both technical and non-technical stakeholders.
• Ability to work collaboratively and manage multiple priorities in a fast-paced environment.
• Knowledge of ITIL practices and relevant ServiceNow certifications are a plus.