ServiceNow Agile Coach - Sr. Scrum Master

alfanar; Riyadh; On-site; SAR 250,000 - 400,000; Full time

Job summary

alfanar in Riyadh is seeking a ServiceNow Agile Coach - Sr. Scrum Master to drive the adoption of Agile and Scrum across IT and digital transformation initiatives. You will enable high-performing teams, establish Scrum processes, and partner with Product Owners to manage backlogs.

You will coach teams, facilitate ceremonies, monitor metrics, and promote continuous improvement. This role requires deep experience in Agile platforms (Jira, Azure DevOps) and a proven ability to scale Agile practices

Qualifications

• Bachelor degree in Information Mgmt. Sciences or related field.
• 6 to 10 years of IT/agile delivery experience.
• Experience leading Agile transformations and coaching Scrum teams.

Responsibilities

• Lead the adoption and implementation of Agile and Scrum methodologies across projects.
• Coach Scrum teams and Product Owners on Agile principles.
• Facilitate Scrum ceremonies and ensure sprint progress.
• Monitor metrics like velocity, backlog health and risks.
• Collaborate with stakeholders to align backlogs and delivery.
• Support enterprise Agile transformation initiatives.
• Promote continuous improvement and standardize practices.

Skills

Agile coaching

Scrum Master

Stakeholder management

Leadership

Education

Bachelor Degree in Information Mgmt. Sciences & Systems

Tools

Jira

Azure DevOps

Job description

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ServiceNow Agile Coach - Sr. Scrum Master

Description: .

Job Purpose

Drive the adoption of Agile and Scrum practices across IT and digital transformation initiatives, enabling effective delivery, high-performing teams, continuous improvement, and increased organizational Agile maturity.

Key Accountability Areas

Agile & Scrum Implementation:

• Lead the adoption and implementation of Agile and Scrum methodologies across projects and transformation initiatives.
• Introduce Agile practices, frameworks, tools, and standards to improve delivery effectiveness.
• Establish and maintain Scrum processes, guidelines, and ways of working.
• Support teams transitioning to Agile and drive continuous improvement.

Agile Delivery Management:

• Support Agile delivery across digital transformation, technology, and IT initiatives.
• Facilitate Scrum ceremonies and ensure effective execution of Sprint activities.
• Monitor sprint progress, backlog delivery, capacity, risks, dependencies, and impediments.
• Partner with Product Owners and delivery teams on backlog management, prioritization, and refinement.
• Ensure delivery progress, risks, and issues are transparent to stakeholders.

Agile Coaching & Team Development:

• Coach Scrum teams, Product Owners, and stakeholders on Agile principles and practices.
• Promote collaboration, self-organization, accountability, and continuous improvement.
• Identify and resolve team, process, and organizational impediments.
• Mentor Scrum Masters and Agile practitioners where required.

Performance & Reporting:

• Monitor Agile metrics including velocity, throughput, cycle time, backlog health, and sprint performance.
• Analyze delivery trends and identify risks and improvement opportunities.
• Maintain Agile dashboards and provide regular delivery updates to leadership and stakeholders.

Agile Tools & Continuous Improvement:

• Support the implementation and effective use of Agile tools such as Jira, Azure DevOps, and similar platforms.
• Standardize Agile workflows, templates, and reporting practices where required.
• Lead retrospectives and track continuous improvement initiatives.

Stakeholder Collaboration:

• Collaborate with Product Owners, Business Analysts, Project Managers, Technical Leads, Developers, QA teams, and other stakeholders.
• Facilitate communication between business and technology teams.
• Support dependency management and alignment across Agile teams and workstreams.

Agile Transformation:

• Contribute to enterprise Agile transformation and organizational change initiatives.
• Assess Agile maturity and recommend improvements to processes, governance, and delivery practices.
• Develop and promote Agile standards, playbooks, training materials, and best practices.

Role Accountability

HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and elevate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvement:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

Bachelor Degree in Information Mgmt. Sciences & Systems or Any relevant field

Work Experience

6 to 10 Years

Technical / Functional Competencies

Applications System Analysis Applications System Design