ServiceDesk Engineer L2

Tabby; Remote; SAR 200,000 - 300,000; Full time

Job summary

A leading FinTech company is hiring for a Service Desk position. This fully remote role involves troubleshooting technical issues and providing solutions for internal teams. Candidates should have strong problem-solving skills and experience with tools like Jira. A proficient level of English and understanding of software principles are essential. The role offers flexible benefits, stock options, and a collaborative environment in a fast-growing company valued over $4 billion.

Benefits

Fully remote setup

Up to 20% tax allowance

22 paid leave days annually

Stock options in a pre-IPO company

Flexi benefits for wellness, travel, or learning

Qualifications

• Strong troubleshooting and problem-solving skills required.
• Experience with Jira at the administrator level needed.
• Ability to work with logs and monitoring tools necessary.

Responsibilities

• Handle and troubleshoot requests from tech support teams.
• Standardize solutions and maintain instructions for engineers.
• Investigate product bugs and resolve issues with teams.
• Analyze logs to identify root causes and performance issues.

Skills

Troubleshooting skills

Experience with Jira

Log investigation skills

Knowledge of automation tools

English proficiency (B1 or higher)

Understanding of software development

SQL querying skills

Process management skills

Tools

Jira

Google Cloud

Datadog

Grafana

Kibana

Bash scripting

Python scripting

Golang scripting

Job description

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.

The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest‑rated, most‑reviewed, largest, and fastest‑growing FinTech in the GCC region.

Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $4.5 billion.

Department: Service Desk

Employment Type: Full Time

Location: Remote

Workplace type: Fully remote

Reporting To: Alexandr Chernov

Key Responsibilities

• Handle and troubleshoot requests from tech support and internal teams, including root cause analysis of complex issues (HTTP flows, API errors, web integrations, browser/client‑side errors, performance problems).
• Standardize solutions, prepare and maintain clear instructions and playbooks for L1 and L2 engineers.
• Investigate product bugs and customer‑facing errors, participate in their resolution together with Product and Engineering teams.
• Proactively analyze logs to identify root causes, performance bottlenecks, and unusual patterns.
• Analyze existing problems in production systems and set well‑defined tasks for Engineers to fix them.
• Automate routine and repetitive tasks to improve team efficiency.
• Take part in on‑call duties for incidents and help improve our monitoring, alerting, and response processes.

Skills, Knowledge & Expertise

• Strong troubleshooting and problem‑solving skills.
• Experience with Jira at the administrator level.
• Ability to work with logs and monitoring tools to investigate product and system issues (Datadog, Grafana, Kibana).
• Knowledge and use of tools to automate administrative tasks.
• English B1 or higher.
• Understanding of software development principles and fundamentals.
• Experience writing simple SQL queries.
• Process management skills, ability to work in a team, proactivity.

Nice to Have

• Experience with Google Cloud.
• Experience writing scripts in Bash, Python, Golang.
• Hands‑on experience in incident management (SEV process, on‑call duties).
• Experience at a fintech company.
• Experience at a startup.

Job Benefits

• Full‑time B2B contract
• Fully remote setup, work from anywhere in Europe
• Up to 20% tax allowance
• 22 paid leave days annually
• Stock options (ESOP) in a fast‑scaling, pre‑IPO company
• Flexi benefits you can use for wellness, travel, or learning
• Work alongside a high‑performing, international engineering team in a global fintech unicorn

About Tabby

Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.

The company’s flagship offering allows shoppers to split their payments online and in‑store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.

Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.