Service and Support Manager

Thermo Fisher Scientific, Inc; Saudi Arabia; On-site; SAR 262,000 - 338,000; Full time

Job summary

A leading scientific solutions provider is seeking a Field Service Supervisor in Saudi Arabia to lead and support a team of skilled field service engineers. The role combines technical expertise with leadership to ensure exceptional service delivery and customer satisfaction. Ideal candidates will possess an advanced degree or bachelor's degree with relevant work experience. Strong competencies in customer relationship management and complex system troubleshooting are essential. The company values contribution to global health and safety initiatives.

Qualifications

• Advanced Degree plus 3 years or Bachelor's Degree plus 5 years of experience in technical field service.
• 2+ years of supervisory experience managing technical teams.
• Proficiency in electronics, mechanics, and diagnostic equipment.

Responsibilities

• Guide and support a team of skilled field service engineers.
• Ensure exceptional service delivery to customers.
• Coordinate service activities and manage team performance.

Skills

Complex system troubleshooting

Technical proficiency in electronics

Customer relationship management

Advanced problem-solving and analytical skills

Leadership and supervisory skills

Strong communication skills

Education

Advanced Degree in Engineering or Sciences

Bachelor's Degree in Engineering or Sciences

Tools

Service management software

CRM systems

Microsoft Office suite

Job description

Work Schedule

Standard Office Hours (40/wk)

Environmental Conditions

Laboratory Setting, Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

As a Field Service Supervisor at Thermo Fisher Scientific, you will guide and support a team of skilled field service engineers while ensuring exceptional service delivery to our customers. This role combines leadership with technical expertise, promoting operational excellence and customer satisfaction. You will coordinate service activities, manage team performance, and maintain strong relationships with customers and internal stakeholders. You'll contribute to meaningful impact by enabling our customers to make the world healthier, cleaner, and safer.

Requirements

• Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of technical field service experience with proven expertise in complex system troubleshooting and repair
• Preferred Fields of Study: Engineering, Sciences, or related technical field
• Industry-specific certifications (EPA, HVAC/R, Electronics) preferred
• 2+ years of supervisory or leadership experience managing technical teams
• Strong technical proficiency in electronics, mechanics, and diagnostic equipment
• Demonstrated success in customer relationship management and service delivery
• Advanced problem-solving and analytical skills for complex technical issues
• Proficient with service management software, CRM systems, and Microsoft Office suite
• Strong communication and interpersonal skills for both technical and non-technical audiences
• Proven ability to develop and support team members
• Experience with quality systems, safety protocols, and regulatory compliance
• Valid driver's license and ability to travel up to 50% within assigned territory
• Physical ability to lift up to 50 lbs with assistance and perform service functions
• Strong project management and organizational skills
• Ability to work independently and guide teams in a results-oriented environment
• Experience managing service KPIs, metrics, and continuous improvement initiatives
• Multilingual skills may be required depending on location