Service Sales Manager - Westren Region

ABB; Jeddah; On-site; SAR 200,000 - 300,000; Full time

Job summary

A global technology leader in Saudi Arabia is seeking a Service Sales Manager to lead their service sales team. The successful candidate will manage a range of service offerings, drive sales efficiency, and establish long-term customer relationships. With a degree in Electrical Engineering and significant experience in sales leadership, you’ll thrive in a collaborative environment that values diversity and innovation. Strong communication skills in English and Arabic are essential for success in this role.

Benefits

Comprehensive benefits

Mentorship and growth opportunities

Qualifications

• 8 years of experience in electrical systems services sales.
• At least 2 years of experience in team management.
• Enhanced knowledge of CRM platforms.

Responsibilities

• Lead and develop the Service Sales team to exceed sales targets.
• Collaborate with teams to identify service sales leads.
• Drive sales efficiency and ensure adequate skills in the sales team.
• Create and implement service sales strategy.
• Maintain customer satisfaction and relationship management.

Skills

Service sales strategies

Installed Base (IB) management

Lifecycle management (LCM)

Electrical systems market knowledge

Team leadership

Customer relationship management

CRM platforms knowledge

Communication in English and Arabic

Education

Degree in Electrical Engineering

Tools

Salesforce

Job description

Overview

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we\'ll give you what you need to make it happen. It won\'t always be easy, growing takes grit. But at ABB, you\'ll never run alone. Run what runs the world.

This Position reports to: Marketing & Sales Manager

ABB\'s Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division\'s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

This Position reports to: Marketing and Sales Manager - KSA and Bahrain

We value people from different backgrounds. Could this be your story? Apply today or visit careers.abb to read more about us and learn about the impact of our solutions across the globe.

In this role, you will have the opportunity to execute service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will plan and execute work on a first-time right approach with customers. You will also showcase your expertise by displaying a clear understanding of sense of urgency and care in your own area of responsibility.

• Leads and develops the Service Sales team to exceed the sales targets through high-performance and to ensure high level of customer satisfaction.
• Collaborates with Service sales team and generates and identifies service sales leads by analyzing the IB potential and targeting those new IB opportunities from emerging trends with the Service solutions available.
• Collaborates with business and account teams to position different service offerings.
• Drives sales efficiency by ensuring Service Sales team members possess adequate selling skills.
• Ensures that their own area of responsibility is properly organized, staffed, skilled, and directed.
• Coaches the team (periodically) on formulating sales plans, negotiating, and developing customer segment expertise.
• Creates, plans, and implements service sales strategy by increasing the Installed Base (IB) penetration through effective utilization of IB database.
• Promotes value add service product offerings supporting LCM.
• Responsible for feedback on sales development, distribution of resources for service sales activities, and reporting current market status.
• Monitors client\'s financial status and reports any changes regarding risk to relevant internal partner teams.
• Achieves service sales volume by ensuring the team sells entire service portfolio.
• Participates in negotiations of major contracts to secure service sales volume.
• Ensures setting, periodic-reviewing, and achievement of service sales targets by providing cost effective solutions to the customers and initiating improvement plans as needed.
• Analyzes service market potential with complete focus on IB penetration and ensures proper customer relationship management.
• Evaluates and shares relevant information on IB data, sales leads, customers and competitors\' solutions, and marketing trends with the team.
• Establishes long-term relationships with key customers and decision makers by understanding their requirements and relevant regulations and by exhibiting high level of expertise in technical solutions and products.
• Ensures customer satisfaction issues are registered and responded to by the team.
• Supports the team by participating in sales activities when needed.
• Demonstrates one ABB approach and guides direct and indirect reports.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the Role

• You are immersed in service sales strategies, Installed Base (IB) management, lifecycle management (LCM) solutions, and the MV/LV electrical systems market
• You have 8 years of experience in electrical systems services sales and solutions, with at least 2 years working as a team manager leading sales professionals with service portfolio offerings, maintenance contracts, and customer lifecycle solutions
• Possess an enhanced knowledge of CRM platforms (Salesforce or similar)
• You are passionate about building long-term customer relationships and you are innovative around strategic sales planning, team leadership, and driving customer satisfaction
• Degree in Electrical Engineering / Have a demonstrated track record in achieving service sales targets and managing high-performance sales teams with end users and capable of developing relationships with key decision makers
• You are at ease communicating in English and Arabic

We empower you to take the lead, share bold ideas, and shape real outcomes. You\'ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn\'t just matter, it moves things forward

Benefits

We invest in our people with benefits that go beyond the basics because your future matters.

More about us

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.