Service Quality & Customer Experience Specialist

Futu Holdings Limited; Riyadh; On-site; SAR 167,000 - 234,000; Full time

Job summary

Futu Holdings Limited in Saudi Arabia seeks a seasoned Service Operations Specialist to be the core of quality and customer experience within our service department. You will establish and maintain service standards, drive continuous improvement, and deliver actionable insights from customer feedback.

Responsibilities include quality inspections, training material development and delivery, and cross-functional collaboration with Product, Technology, and Business teams to enhance customer

Qualifications

• 2+ years in customer service, quality management, or training.
• Fluent in Arabic and English.
• Excellent presentation and training material development.
• Strong analytical and problem-solving abilities.

Responsibilities

• Quality System Management & Optimization: daily quality inspections, root cause analysis, and improvement plans.
• Training Development & Employee Enablement: onboarding and ongoing training, materials, plans, and assessments.
• Customer Experience Insights & Optimization: analyze feedback and collaborate cross-functionally to implement improvements.

Skills

Bilingual Arabic/English

Presentation skills

Communication skills

Analytical thinking

Problem-solving

Process improvement

Customer service

Training delivery

Tools

MS Office

Job description

Futu Holdings Limited in Saudi Arabia seeks a seasoned Service Operations Specialist to be the core of quality and customer experience within our service department. You will establish and maintain service standards, drive continuous improvement, and deliver actionable insights from customer feedback.

Responsibilities include quality inspections, training material development and delivery, and cross-functional collaboration with Product, Technology, and Business teams to enhance customer