Senior Wellness Expert (Assistant Spa Manager)

The Ritz-Carlton; Saudi Arabia; On-site; SAR 300,000 - 400,000; Full time

Job summary

A luxury hotel chain in Saudi Arabia seeks a candidate to supervise spa operations, ensuring guest satisfaction while managing the operating budget. The role requires a high school diploma and 1 year of experience in spa or guest services. Responsibilities include maintaining cleanliness, managing inventory and supplies, and delivering exceptional customer service. The ideal candidate should strive for continuous improvement in service performance and employee satisfaction.

Qualifications

• 1 year experience in the spa, guest services, or related professional area.

Responsibilities

• Assist in supervising and coordinating spa services delivery.
• Ensure guest and employee satisfaction while managing budgets.
• Maintain cleanliness and proper inventory within budget.

Education

High school diploma or GED

Job description

Job Summary

Assists with supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and assisting with achieving the operating budget.

Candidate Profile

• High school diploma or GED; 1 year experience in the spa, guest services, or related professional area.

Core Work Activities

Managing Spa Operations and Budgets

• Ensures all employees have the proper supplies, equipment and uniforms.
• Comprehends budgets, operating statements and payroll progress reports to assist in financial management of the department.
• Manages supplies and equipment inventories within budget.
• Maintains cleanliness of spa and related areas and equipment.
• Understands the impact of department’s operations on overall property financial goals and manages to achieve or exceed budgeted goals.
• Ensures employees understand expectations and parameters.
• Brings issues to the attention of the department manager and Human Resources as necessary.

Ensuring and Delivering Exceptional Customer Service

• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Strives to improve service performance.

EEO Statement

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.