Senior Sales Operations Agent

Qatar Airways; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A major international airline is seeking a Senior Sales Operations Agent based in Riyadh, Saudi Arabia. The role emphasizes engaging with the sales team to meet revenue targets through technical support and exceptional customer service. Candidates should have strong English communication skills, bachelor's degree, and experience in ticketing and sales support. The position offers a competitive salary package with benefits in a vibrant, growth-oriented environment.

Benefits

Competitive salary package with benefits

Qualifications

• Minimum of 2 years of job-related experience.
• Experience in reservations/ticketing, sales support, group sales, tariffs, or distribution.
• Good knowledge of airline processes and the travel industry.

Responsibilities

• Engage with the sales team to achieve revenue targets.
• Provide technical support to internal and external customers.
• Act as a product expert for complex sales operations tasks.

Skills

MS Office

English communication skills (spoken and written)

Problem-solving skills

Efficiency-oriented mindset

Flexibility in working hours

Education

Bachelor’s Degree

Tools

Amadeus

GDSes

Job description

We are pleased to announce an incredibly exciting opportunity to join our Sales Operations team as Senior Sales Operations Agent in Riyadh, Kingdom Of Saudi Arabia.

In this role you are expected to actively engage with the sales team to help achieve assigned revenue targets by providing technical support. Provide five-star service to Qatar Airways internal and external customers. Act as Qatar Airways product and process expert by supporting the team with daily complex sales operations tasks, including but not limited to Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration, and ensuring that activities are completed in a timely and efficient manner.

Key Accountabilities

• Adhere to Standard Operating Procedures (SOPs) for sales operations functions established to ensure alignment to QR’s global sales/sales operations principles.


• Act as product knowledge expert for trade support tasks, supporting in more complex tasks reservations, ticketing, FFP, oneworld, Beyond Business and Corporate queries.


• Assist Sales Operations Agents with their queries, and escalations to ensure efficiency and quality services.


• Maintain and generate reports as required by reporting Line Manager.


• Be the primary person in following up with customers and trade partners on enquiries, requests.


• Guide junior Sales Operations Agents, particularly new joiners, in QR processes and policies, to ensure smooth operations within the department.


• Perform other department duties related to his/her position as directed by the Head of the Department.


• Handle all sales operations activities including (but not limited to) Reservations and Ticketing, Refunds, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems


• Take primary responsibility within the department in the processing of refunds, issuance/reissuance of tickets, ensuring smooth handling of all cases within purview.


• Make new reservations and changes to existing reservations, quoting the correct fares of carriage


• Support Travel Agencies with reservations related activities


• Produce reports for relevant markets and share monthly performance reports

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

Qualifications

• Well versed with MS Office


• Have experience in any of these fields: reservations/ticketing, sales support, group sales, tariffs, distribution, business analysis


• Good English communication skills - spoken and written


• Bachelor’s Degree with minimum of 2 years of job-related experience


• Good knowledge of airline processes (e.g. Pricing/Distribution technology), systems (e.g. Amadeus, GDSes) and travel industry in general


• Problem-solving skills, efficiency-oriented mindset


• Flexibility in working hours (can be shift pattern or regular working hours)

Offering: Competitive salary package with benefits.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.