Senior Sales Advisor

Seddiqi Holding; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading retail company in Saudi Arabia is seeking a passionate team member to join their Retail team in Jeddah. You will be key in providing exceptional customer service and mentoring other Advisors. The role requires at least 2 years of retail experience and a strong enthusiasm for movement and sports. This position emphasizes building community connections and maintaining high standards in customer engagement and service.

Qualifications

• 2+ years of experience within a retail work environment.
• Ability to read, write and speak English fluently.
• Interest in networking and building relationships.

Responsibilities

• Provide exceptional customer service and improve engagement with products.
• Supervise and mentor Advisors to enhance customer focus.
• Assist with inventory management and product orders.

Skills

Strong communication and interpersonal skills

Ability to take initiative

Enthusiasm for movement and sport

Ability to multitask

Job description

This is your opportunity to become a core part of On’s Retail team based in Riyadh-Kingdom. This store is our second store in the Kingdom of Saudi Arabia. On will rely on you to deliver exceptional customer service to each and every customer while embodying On's core values and passion for movement. As a brand, On is always finding unique ways to deliver a premium product and innovative customer experience with cutting-edge technology.

Your mission

• Continuously embody and communicate On's values and brand philosophy to internal and external customers
• Provide exceptional customer service including greeting customers as they walk in, responding to customer inquiries and creating solutions for customers by listening to their needs and improving engagement with our product
• Supervise and mentor the Advisors by demonstrating an exceptional customer focused approach within daily work
• Manage, implement and monitor daily zoning schedules to enable optimal customer flows
• Open and close store following protocol
• Maintain in-depth knowledge of product technical information and follow On's global activities and projects (e.g. sustainability efforts, Athlete stories)
• Provide input and ideas on merchandising and engaging events / community activities for the store
• Contribute feedback to store leadership to continuously improve store processes and customer service level- Help maintain the visual standards in the store to deliver a premium experience to our customers-
• Assist with inventory management, placing new product orders and fill-in orders

Building On Community:

• build deep and long-lasting relationships with a high level of personal engagement
• shape run and movement culture through meaningful connections, authentic storytelling, hyperlocal experiences and event planning
• Meeting with partners and collaborations
• Lead community news communication –(Internally HQ & externally Customers)
• Relationships with coaches
• Build and grow the store running community
• Testing of product

Your story:

• 2+ year of experience within a retail work environment
• Strong communication and interpersonal skills
• Ability to take initiative, learn quickly, and work both independently and as part of a team
• Interest in networking, socializing and building networks
• Enthusiasm for movement and sport
• Ability to multitask, while being attentive to customers and remaining flexible to the needs of the business
• Ability to read, write and speak English fluently