Senior Manager: Business Applications & Digital Platforms

AlBorg Diagnostics; Jeddah; On-site; SAR 300,000 - 420,000; Full time

Job summary

AlBorg Diagnostics seeks a Business Applications & Digital Platforms Manager to oversee enterprise applications across the organization, ensuring delivery, adoption, enhancements, and ongoing support of ERP, CRM, and digital solutions.

You will partner with business users, vendors, and IT teams to optimize processes, drive user adoption, manage vendor relationships, and enable data-driven decision making through Power BI and reporting.

Qualifications

• 5-8 years of experience in enterprise applications, business systems, or digital platforms.
• Experience supporting ERP, CRM, or business applications.
• Microsoft Dynamics 365 ERP
• Experience working with business users and external vendors.
• Experience in healthcare, diagnostics, or service industries is preferred.
• Ability to understand data models, relationships, and business reporting structures.
• Familiarity with SQL and database concepts sufficient to understand data sources, validate information, and collaborate effectively with technical teams.
• Experience defining reporting requirements, KPIs, and dashboard specifications.

Responsibilities

• Manage and support Microsoft Dynamics 365 ERP applications.
• Coordinate business requirements, enhancement requests, and application improvements.
• Work with vendors and implementation partners to resolve issues and deliver enhancements.
• Support application testing, upgrades, and releases.
• Monitor application performance and user satisfaction.
• Support CRM implementation and ongoing enhancements.
• Coordinate with business users to gather requirements and improve customer engagement processes.
• Manage customer-facing platforms including CRM, WhatsApp Business, and customer communication channels.
• Support user adoption and training activities.
• Manage website and mobile application enhancement initiatives.
• Coordinate with vendors and business stakeholders on digital platform improvements.
• Monitor website and mobile application performance and user feedback.
• Support implementation of new digital services and features.
• Collaborate with business departments to understand operational requirements.
• Identify opportunities for process improvement and automation.
• Support user training and change management activities.
• Ensure applications are aligned with business needs and operational requirements.
• Coordinate business reporting and dashboard requirements.
• Support Power BI and reporting initiatives.
• Work with business users to define KPIs and reporting needs.
• Assist in improving data quality and reporting accuracy.
• Participate in application and digital platform projects.
• Track project progress, risks, issues, and action items.
• Coordinate between business users, vendors, and IT teams.
• Ensure project deliverables are completed according to agreed timelines.
• Manage day-to-day relationships with application vendors and service providers.
• Monitor vendor performance and support quality.
• Follow up on support tickets, enhancements, and project deliverables.
• Ensure compliance with agreed service levels.
• Support evaluation and implementation of AI-enabled business solutions.
• Assist in identifying opportunities for automation and productivity improvements.
• Promote the effective use of AI tools and digital technologies within business operations.

Skills

Business Analysis

Vendor Management

Project Coordination

Team Collaboration

Stakeholder Management

Communication Skills

Data Visualization

Reporting Requirements Definition

Tools

Power BI

SQL

Microsoft Dynamics 365 ERP

CRM Platforms

Job description

AlBorg Diagnostics seeks a Business Applications & Digital Platforms Manager to oversee enterprise applications across the organization, ensuring delivery, adoption, enhancements, and ongoing support of ERP, CRM, and digital solutions.

You will partner with business users, vendors, and IT teams to optimize processes, drive user adoption, manage vendor relationships, and enable data-driven decision making through Power BI and reporting.