Senior L3 Technical Support Specialist

Dkhoon Emirates; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading IT solutions provider in Riyadh is seeking a highly skilled L3 Technical Support professional with over 5 years of hands-on experience. The ideal candidate will manage and troubleshoot complex Azure issues, configure Fortinet firewalls, and provide expert-level support to internal teams and clients. Collaboration with IT and Security teams is crucial for ensuring system reliability. Strong knowledge of Azure and Fortinet technologies, along with excellent problem-solving skills, is required for this role.

Qualifications

• Minimum 5 years of L3 Technical Support experience required.
• Strong knowledge of Azure and Fortinet technologies essential.
• Excellent problem-solving and communication skills are necessary.

Responsibilities

• Manage and troubleshoot complex issues in Azure environments.
• Configure and maintain Fortinet firewalls.
• Provide expert-level support to internal teams and clients.
• Collaborate with IT and Security teams to ensure system reliability and security.

Skills

L3 Technical Support Experience

Knowledge of Azure

Knowledge of Fortinet Technologies

Problem-Solving Skills

Communication Skills

Job description

This is a critical role within our IT team, requiring direct access to Azure environments and Fortinet firewalls. We are looking for a highly skilled professional with at least 5 years of hands‑on experience in L3 Technical Support.

Key Responsibilities:

• Manage and troubleshoot complex issues in Azure environments.
• Configure and maintain Fortinet firewalls.
• Provide expert‑level support to internal teams and clients.
• Collaborate with IT and Security teams to ensure system reliability and security.

Requirements:

• Minimum 5 years of L3 Technical Support experience.
• Strong knowledge of Azure and Fortinet technologies.
• Excellent problem‑solving and communication skills.
• Ability to work in a fast‑paced, high‑stakes environment.