The role provides strategic leadership across branding, digital marketing, customer and market campaigns, ensuring marketing investments are aligned with business priorities, customer needs, and the organization’s long-term growth ambitions. The Senior Director will act as a key advisor to the Chief and senior leadership on brand, market positioning, customer engagement, and marketing opportunities.
Key Responsibilities
Marketing & Brand Strategy:
- Define and lead the organization’s overall marketing, branding, and digital marketing strategy in alignment with corporate and business objectives.
- Establish the strategic direction for brand positioning, brand architecture, value propositions, and market differentiation.
- Translate business priorities into clear marketing strategies and annual marketing plans.
- Advise senior leadership on market trends, customer expectations, brand opportunities, and competitive positioning.
- Ensure consistent brand positioning, messaging, and customer experience across all channels and market touchpoints.
Brand Management & Positioning:
- Lead the development and evolution of the organization’s brand strategy and market positioning.
- Strengthen brand equity, awareness, consideration, and relevance across priority customer segments.
- Oversee major brand initiatives, including brand campaigns, product/service positioning, sponsorship activation, and strategic partnerships.
- Establish brand governance frameworks and ensure consistent application of brand standards across the organization.
- Monitor brand health and reputation through research, market intelligence, and customer insights.
Integrated Marketing & Campaign Strategy:
- Set the strategic direction for major marketing and customer campaigns across traditional and digital channels.
- Oversee the development of integrated campaigns supporting brand objectives, customer acquisition, engagement, product launches, and business growth.
- Ensure campaigns are insight-led, customer-focused, commercially relevant, and aligned with the overall brand strategy.
- Provide executive oversight of campaign planning, creative direction, media strategy, market activation, and performance.
- Establish frameworks to measure campaign effectiveness, marketing ROI, customer response, and overall business impact.
- Define the digital marketing strategy across paid, owned, and earned channels.
- Drive the strategic use of digital platforms, social media, content, performance marketing, and emerging marketing technologies.
- Champion data-driven and personalized marketing approaches to improve customer acquisition, engagement, and retention.
- Partner with Digital, Technology, Data, and Customer Experience teams to strengthen the organization’s digital marketing capabilities.
- Identify emerging digital trends and technologies that can enhance brand reach and marketing effectiveness.
- Ensure marketing strategies and campaigns are informed by customer insights, market research, competitive intelligence, and performance data.
- Identify evolving customer behaviors, market trends, and growth opportunities.
- Use insights to guide segmentation, positioning, channel strategy, and campaign investment decisions.
- Establish clear marketing performance indicators and provide strategic reporting to executive management.
Leadership & Stakeholder Management:
- Lead and develop the marketing leadership team, building strong capabilities across brand, campaigns, digital marketing, and customer engagement.
- Build strong relationships with business leaders and key functions to ensure alignment between marketing strategy and commercial priorities.
- Manage strategic relationships with advertising, creative, media, digital, research, and other external partners.
- Provide strategic oversight of the marketing budget, ensuring effective allocation of investment and measurable value.
- Represent the Marketing function in senior management discussions and strategic initiatives.
Qualifications & Experience:
- Bachelor’s degree in Marketing, Business Administration, Communications, or a related discipline; postgraduate qualification is preferred.
- Significant senior leadership experience in marketing, brand management, digital marketing, or integrated marketing.
- Strong track record of developing and leading enterprise-level brand and marketing strategies.
- Strong understanding of brand strategy, customer segmentation, digital channels, media strategy, market research, and marketing analytics.
- Experience managing significant marketing budgets, agencies, and strategic external partnerships.
- Strong commercial mindset with the ability to connect marketing strategy to business growth and measurable outcomes.
- Proven ability to influence and advise C-suite and senior executive stakeholders.