Senior Customer Tech Support Lead — Power Transformers

Hitachi ABB Power Grids; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A global technology company in Riyadh is seeking a Customers Technical Support Manager. This role involves creating and implementing strategies for customer technical support in power transformers. The successful candidate will have at least 10 years of experience in the field and 5 years in a managerial role. Responsibilities include supporting sales and tendering activities, ensuring compliance with safety regulations, and providing technical support to customers. This position promises a dynamic work environment focused on innovative solutions.

Qualifications

• Minimum 10 years of experience in power transformers service, design, and testing.
• Minimum 5 years in a managerial role related to Power Transformers.
• Ability to analyze Power Transformers failures and write comprehensive root cause analyses.

Responsibilities

• Create and implement customer technical support strategy for Transformers.
• Support tendering activities and technical clarifications.
• Promote new technology and digital offerings.

Skills

Power transformers service

Power transformers design

Technical bid preparation

Root cause analysis

Team-building

Site supervision activities

Customer technical support

HSE compliance

Education

Bachelor’s degree in relevant industry

Job description

A global technology company in Riyadh is seeking a Customers Technical Support Manager. This role involves creating and implementing strategies for customer technical support in power transformers. The successful candidate will have at least 10 years of experience in the field and 5 years in a managerial role. Responsibilities include supporting sales and tendering activities, ensuring compliance with safety regulations, and providing technical support to customers. This position promises a dynamic work environment focused on innovative solutions.