Senior Customer Success Architect — B2B SaaS

Lucidya; Riyad Al Khabra; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading customer experience platform is seeking a Customer Success Manager to enhance client relationships and ensure product adoption. The ideal candidate will have over 5 years of experience in a customer success role, be bilingual in Arabic and English, and possess strong communication skills to simplify technical aspects. This role focuses on delivering exceptional customer experiences and requires proactive engagement and relationship building with diverse clientele in Saudi Arabia's Al-Qassim Province.

Qualifications

• 5+ years of experience in customer success or similar roles.
• Comfortable interacting with diverse clients.
• Strong communication skills to simplify technical terms.

Responsibilities

• Educate customers on products and services.
• Build strong relationships to enhance customer loyalty.
• Monitor customer feedback and execute improvement plans.

Skills

Proactive communication

Tech-savvy with CRM tools

Bilingual in Arabic and English

Customer-centric approach

Relationship building

Tools

HubSpot

ChurnZero

Job description

A leading customer experience platform is seeking a Customer Success Manager to enhance client relationships and ensure product adoption. The ideal candidate will have over 5 years of experience in a customer success role, be bilingual in Arabic and English, and possess strong communication skills to simplify technical aspects. This role focuses on delivering exceptional customer experiences and requires proactive engagement and relationship building with diverse clientele in Saudi Arabia's Al-Qassim Province.