Senior Customer Quality Specialist - HV Power & RCA Leader

Hitachi Energy; Dammam; On-site; SAR 200,000 - 300,000; Full time

Job summary

A global technology leader in electrification is seeking a professional in Dammam, Saudi Arabia, responsible for managing customer complaints, conducting root cause analysis, and ensuring compliance with quality standards. The ideal candidate will have a Bachelor’s degree in Engineering, 12-15 years of relevant experience, and strong skills in GIS product knowledge and Quality Assurance. Join an innovative team at the forefront of sustainable energy solutions.

Qualifications

• 12-15 years' experience in a relevant field.
• Experience with quality escalations and collaboration with cross functions.
• Proficiency in both spoken and written English.

Responsibilities

• Manage customer complaints to enhance satisfaction.
• Conduct root cause analysis and develop corrective plans.
• Ensure compliance with internal and external regulations.

Skills

GIS product knowledge

Quality Control/Quality Assurance

Lean Six Sigma

Communication Skills

Time Management

Education

Bachelor’s degree in Electrical or Mechanical Engineering

Tools

SAP QM Module

Job description

A global technology leader in electrification is seeking a professional in Dammam, Saudi Arabia, responsible for managing customer complaints, conducting root cause analysis, and ensuring compliance with quality standards. The ideal candidate will have a Bachelor’s degree in Engineering, 12-15 years of relevant experience, and strong skills in GIS product knowledge and Quality Assurance. Join an innovative team at the forefront of sustainable energy solutions.