Senior Customer Programs Manager

Cisco Systems, Inc.; Riyadh; Hybrid; SAR 250,000 - 380,000; Full time

Benefits offered by this job

Healthcare and Insurance

Employee Stock Purchase program

Flexible Spending Benefit

Flex and Schooling Allowances

Job summary

Splunk Professional Services is seeking a Customer Program Manager to lead medium to high complexity customer projects from discovery through implementation, ensuring successful delivery and revenue realization. You will coordinate cross-functional teams, manage stakeholder expectations and drive opportunities for additional products and services.

The role requires 5–10 years in service/software sales or program management, strong leadership, and experience with PSA/CRM tools.

Qualifications

• Bachelor’s degree in technology, marketing, management or equivalent field.
• 5-10 years of proven experience in service and/or software sales or program management.
• Strong understanding of lifecycle service, professional services and enterprise software agreements.
• Ability to manage multiple customer personas and tailor communications accordingly both verbally and written.
• Demonstrated leadership skills with experience managing teams and driving critical initiatives.
• Proficient in forecasting, market analysis, and customer satisfaction metrics.
• Proven experience leading delivery of sophisticated customer projects with cross-functional teams using waterfall and agile project delivery methodologies.
• Professional Services tools familiarity; PSA, CRM, Project Management tools such as Salesforce/Jira/FinancialForce.

Responsibilities

• Build customer trust through professional leadership, management and reporting of complex projects from kick off to successful delivery and close out.
• Build and maintain project plans, including project P&L, outlining tasks, landmark dates and allocation of resources aligned to statements of work (SOWs).
• Implement and maintain detailed project reporting, including project burn rate, progress against plan, risks, dependencies and assumptions.
• Understand and assess the impact of any customer specific requirements, including security and onboarding requirements (background checks, fingerprints, badging, network access).
• Identify and promote opportunities for Splunk products and services to meet additional customer requirements.
• Maintain a regular cadence with the sales teams to understand upcoming opportunities and requirements for PS engagement.
• Collaborates with Sales Engineering to ensure PS is engaged in a timely manner to influence technical detail and content.
• Build customer confidence in outcomes using methodologies, blueprints, templates, Service Offerings and past experiences.
• Understand solution options and leverage SMEs to define outcomes and set customer expectations.
• Execute the RFP/SOW process with sales and PS teams.
• Maintain accurate forecasting of bookings and revenue.
• Involved in remediation of customer problems, acting as customer advocate to resolve issues quickly.

Skills

Project management

Stakeholder management

Communication

Agile

Waterfall

Education

Bachelor’s degree in technology, marketing, management or equivalent field

Tools

Jira

Salesforce

FinancialForce

CRM

Job description

Splunk Professional Services is seeking a Customer Program Manager to lead medium to high complexity customer projects from discovery through implementation, ensuring successful delivery and revenue realization. You will coordinate cross-functional teams, manage stakeholder expectations and drive opportunities for additional products and services.

The role requires 5–10 years in service/software sales or program management, strong leadership, and experience with PSA/CRM tools.