Senior Business Analyst - CRM & Banking

Tandemsearch; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading recruitment firm is seeking a Senior Business Analyst in Saudi Arabia to support banking transformation projects. This role requires over 5 years of experience in financial services, with a focus on Real Estate Finance, mortgage, and CRM systems. The successful candidate will work closely with business teams to analyze customer journeys and translate needs into functional specifications. Familiarity with Saudi banking regulations is preferred, and fluency in English is essential.

Qualifications

• 5+ years as a Business Analyst in banking or financial services.
• Strong domain knowledge in Real Estate Finance and Mortgage lifecycle.
• Experience in CRM projects (Siebel is a plus).

Responsibilities

• Act as a functional Business Analyst embedded within banking teams.
• Gather and validate business requirements for banking initiatives.
• Analyze mortgage and real estate finance customer journeys.

Skills

Business Analyst expertise

Analytical thinking

Strong documentation skills

Knowledge of banking and financial services

Fluency in English

Tools

JIRA

Confluence

Job description

Role Overview

We are looking for a hands‑on Senior Business Analyst to support banking transformation initiatives, with a strong focus on Real Estate Finance, Mortgage, and CRM systems. You will work closely with business stakeholders and delivery teams to shape digital and process improvements.

Key Responsibilities

• Act as a functional Business Analyst embedded within banking business teams
• Gather, structure, and validate business requirements for mortgage and retail banking initiatives
• Analyze end-to‑end mortgage and real estate finance customer journeys
• Translate business needs into:
  • Functional specifications
  • User stories
  • Process flows
• Support CRM initiatives across requirements, design validation, and UAT
• Identify process gaps and recommend improvements in mortgage operations
• Maintain clear documentation and requirement traceability
• Participate in Agile ceremonies and backlog refinement
• Collaborate daily with stakeholders and delivery squads to ensure alignment

Required Experience & Skills

• 5+ years’ experience as a Business Analyst in banking or financial services
• Strong domain knowledge in:
  • Real Estate Finance
  • Mortgage lifecycle
  • Credit assessment and collateral processes
• Experience working on CRM projects (Siebel is a strong plus)
• Solid understanding of SDLC and Agile methodologies
• Hands‑on experience with JIRA, Confluence, and documentation tools
• Strong analytical thinking and structured documentation skills
• Experience working directly with business stakeholders in client environments
• Familiarity with Saudi banking regulations and government integrations (KYC, credit bureau, etc.) is highly preferred
• Fluent in English; Arabic is a plus