Senior Administrator Application Support

BSF; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading financial institution in Saudi Arabia seeks an experienced application support specialist to oversee critical banking applications. Responsibilities include incident analysis, coordinating production releases, and collaborating with cross-functional teams to enhance application stability. The ideal candidate holds a Bachelor's degree in IT, possesses 3-4 years of relevant experience, and has strong skills in troubleshooting and incident management. Join a dynamic team and empower progress in the financial sector.

Benefits

Dynamic work environment

Opportunities for professional growth

Mentorship programs

Qualifications

• 3-4 years of experience in application support roles, preferably in banking.
• Strong hands-on experience supporting banking applications.
• Solid understanding of ITIL processes like Incident and Change Management.

Responsibilities

• Act as primary technical escalation point for application incidents.
• Lead analysis of production incidents through log reviews.
• Perform advanced application configuration and tuning.
• Coordinate production releases and patch deployments.
• Collaborate with business units to understand functional requirements.

Skills

Application support

Incident management

SQL proficiency

Communication skills

Troubleshooting

Education

Bachelor’s degree in Information Technology or related field

Tools

Kibana

Splunk

Oracle/MS SQL

Job description

Banque Saudi Fransi (BSF) is a leading financial institution built on a bold vision, to merge Saudi leadership with international standards, from day one, we have gone beyond conventional banking empowering ambition, enabling growth, and shaping lasting legacies.

Apply and Be part of a dynamic team that empowers progress for individuals, businesses, and society.

BSF Values:

• We are BSF - Always putting the needs of our people, customers, shareholders and society ahead of our own personal agenda. We are a community that we defend and protect, always.
• True to ourselves, always - We are honest with one another, even at the risk of temporary disharmony. It is never personal.
• Us before me - We put ideas before ego and leverage the expertise of others.
• Keep it simple - We strive to make everything we do as simple as possible. We set our people up for success and then get out of their way. We only need to be asked one. We own it.
• Winning is fun - We seek to be number one in the hearts and minds of our people, customers and shareholders. We have limitless ambition and the drive to win.
• Think big, act quick - We think long-term in our decisions, but we make them quickly and have a bias towards action

Your Role

• Acting as the primary technical escalation and support lead for critical banking applications, ensuring effective incident analysis, root cause identification, performance monitoring, configuration optimization, production releases, and minimal service disruption across environments.
• Strengthening application stability, resilience, and compliance by collaborating with business, development, infrastructure, and vendors; supporting DR/BCP readiness; mentoring junior team members; and ensuring adherence to SAMA Cybersecurity Framework, IT governance, and security controls.

Your Key Responsibilities

• Act as the primary technical escalation point for complex application incidents, major issues, and recurring problems related to assigned banking systems.
• Lead the analysis of production incidents by conducting in-depth log reviews, transaction tracing, and system behavior diagnostics.
• Perform advanced application configuration, parameter tuning, and environment adjustments to optimize performance and stability.
• Coordinate and participate in production releases, patch deployments, and major upgrades to ensure smooth rollout with minimal service disruption.
• Work closely with business units to understand functional requirements, assess impact, and provide guidance on system behavior and available features.
• Collaborate with development teams, middleware, infrastructure, and vendors to drive resolution of escalated incidents and long-term fixes.
• Conduct root cause analysis (RCA) for high-severity incidents and ensure preventive measures and knowledge articles are documented.
• Monitor key application performance indicators, availability metrics, and transaction flows to proactively detect issues.
• Support DR/BCP activities including failover testing, application recovery validation, and readiness reporting.
• Review access management requests, ensuring adherence to security principles and segregation-of-duties requirements.
• Mentor and support junior team members (Administrator/Associate Administrator) to strengthen technical capability and operational maturity.
• Ensure strict compliance with SAMA Cybersecurity Framework, internal audit controls, operational risk guidelines, and bank IT governance policies.

Qualifications & Experience

• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or related field.
• 3–4 years of experience in application support roles, with direct exposure to banking or financial systems.
• Strong hands-on experience supporting banking applications, digital channels, payments, or core banking modules.
• Solid understanding of ITIL processes, particularly Incident, Problem, and Change Management.
• Experience working with vendors, Level-3 support teams, and cross-functional technical teams for complex issue resolution.
• Proven ability to perform log analysis, trace transactions, and handle system integrations

Knowledge & Skills

• Strong knowledge of enterprise application architectures including web, API, microservices, middleware, and client/server systems.
• Proficiency in SQL (querying, data analysis, troubleshooting), and familiarity with Oracle/MS SQL databases.
• Experience using monitoring and log analysis tools (e.g., Kibana, Splunk, Dynatrace, AppDynamics, or similar).
• Good understanding of message queues, batch schedulers, integration platforms, and file-based interface mechanisms.
• Ability to troubleshoot complex issues independently analyze tech. operational risks and propose long-term fixes.
• Strong communication skills for engaging business stakeholders, vendors, and internal IT teams.
• Knowledge of banking operational processes including payments, customer onboarding, channels, LOS, CBS, or card systems (depending on app environment).
• High awareness of access controls, security compliance, and regulatory expectations relevant to SAMA and internal audit.
• Capability to lead critical-incident handling, post-incident reviews, and improvement actions.
• Flexibility to work extended hours, shifts, or on-call rotations for production support.

Are you ready to shape your future with confidence? Apply today