SAP Infrastructure Lead

Müller`s Solutions; Al Khobar; On-site; SAR 260,000 - 320,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Müller’s Solutions seeks an experienced Infrastructure Lead to guide a team of infrastructure engineers responsible for SAP infrastructure design, maintenance and scalability. You will drive service quality, mentor staff, and ensure high availability as new products are launched.

The role requires strong LAN/WAN expertise, ITIL practices, and fluent English and Arabic communication, with several years of leadership in large-scale IT environments.

Qualifications

• Bachelor’s Degree in Computer Science, Information Management, or related IT field.
• CCNP or CCNA certification.
• ITIL V3 Certification is advantageous.
• Proficiency in both Arabic and English languages.

Responsibilities

• Provide daily leadership to the Infrastructure Services team.
• Design, construct, and maintain the server and network infrastructure.
• Offer operational support for the SAP architectures.
• Collaborate with engineers and developers to establish provisioning, configuration, protocol support, and security for the infrastructure.
• Ensure infrastructure stability as new products and services are launched.
• Develop, mentor, and train staff; continuously seek to enhance processes and procedures with the objective of delivering exceptional service to customers.

Skills

LAN/WAN concepts

Team leadership

Communication

Analytical thinking

Troubleshooting

Education

Bachelor’s Degree in Computer Science or related IT field

Master’s degree (preferred)

Tools

CCNP/CCNA

CISSP (preferred)

ITIL v3 (advantageous)

Job description

In the role of Infrastructure Lead at Müller’s Solutions, the Infrastructure Support Lead Analyst will be responsible for the design, maintenance, support, and scalability of the SAP infrastructure. This position involves guiding, coaching, and facilitating a team of specialists while contributing to the infrastructure support services. The individual will be part of a team of infrastructure engineers who possess outstanding technical expertise across various domain competencies.

Key Responsibilities:

• Provide daily leadership to the Infrastructure Services team.
• Design, construct, and maintain the server and network infrastructure.
• Offer operational support for the SAP architectures.
• Collaborate with engineers and developers to establish provisioning, configuration, protocol support, and security for the infrastructure.
• Ensure infrastructure stability as new products and services are launched.
• Develop, mentor, and train staff; continuously seek to enhance processes and procedures with the objective of delivering exceptional service to customers.
• Create, document, implement, and sustain processes and procedures for daily operations and the integration of new services.
• Foster a robust culture dedicated to service quality through the effective execution of repeatable, well-structured processes.
• Monitor the status of alerts, tickets, and processes to guarantee timely completion of tasks.
• Communicate changes in policy and procedures.
• Provide recommendations for modifications and improvements, and convey these to senior management.
• Achieve and maintain service levels as established by management.
• Offer technological guidance to ensure that project services are highly available, efficient, and operate with acceptable performance levels.
• Address business requirements through technology by assessing various technological options and vendor products.
• Report trends in incident/problem management identified through analysis of historical outages, utilizing these trends to pinpoint and implement changes that may prevent future issues.
• Collaborate with service providers to identify processes/tools that enhance the end-user experience of the service.
• Manage significant outages through standard ITIL processes until resolution.
• Promote knowledge sharing through presentations and similar activities among team members.
• Possess a broad understanding of infrastructure technologies coupled with subject matter expertise (SME) in several technologies within an infrastructure environment, including operating systems, storage, virtualization, networks, heterogeneous computing devices, and information security.
• Exhibit proficiency as a systems administrator for specific technologies and provide escalated support.
• Analyze, deconstruct, and re-engineer existing solutions with a focus on enhancing efficiency and improving performance.

Requirements

EDUCATION:

• Bachelor’s Degree in Computer Science, Information Management, or a related technical/IT field.
• Certification in CCNP or CCNA.
• ITIL V3 Certification is advantageous.
• Proficiency in both Arabic and English languages.

RELEVANT EXPERIENCE:

• 5 to 7 years of demonstrable technical experience in managing large infrastructure setups.
• A minimum of 3 years of professional experience in infrastructure and technical operations.

SKILLS REQUIREMENTS:

• Comprehensive understanding of LAN/WAN protocols and architectures.
• Capable of communicating effectively at all organizational levels.
• Ability to maintain clear reasoning during high-severity, high-impact outages.
• Strong collaborator, working well with others to resolve issues and incorporating diverse insights.
• Robust analytical skills.

Preferred Qualifications:

• Master’s degree in a related field.
• Relevant certifications (e.g., ITIL, CISSP, CCNA) are highly beneficial.
• Experience in cybersecurity practices aimed at protecting infrastructure from unauthorized access and vulnerabilities.
• Familiarity with DevOps practices and tools to enhance collaboration between development and operations teams.

Benefits

Why Join Us:

Opportunity to work with a talented and passionate team.

Competitive salary and benefits package.

Exciting projects and innovative work environment.