Sales Manager

DHL Group; Jeddah; On-site; SAR 180,000 - 300,000; Full time

Benefits offered by this job

Career growth opportunities

International network exposure

Multifaceted benefits program

Professional development & leadership

Job summary

DHL Group in Jeddah, Saudi Arabia seeks an experienced Sales Leader to drive revenue and profitability within Express and logistics offerings. You will lead a team of Sales Executives, coach performance, and develop opportunities across the region.

Collaborating with Pricing, Marketing, Operations, and Finance, you will craft strategies, manage key accounts, and ensure high customer satisfaction through proactive account management.

Qualifications

• Bachelor's degree required or equivalent in business, marketing or supply chain.
• Minimum 5 years of sales experience in Express/logistics/B2B services.
• Proven track record in achieving targets and managing key customer relationships.
• Strong negotiation, analytical, and problem-solving skills.

Responsibilities

• Lead, coach and develop a team of Sales Executives to achieve revenue, volume, and profitability objectives.
• Drive sustainable yield growth through effective pricing and customer portfolio management.
• Develop and execute sales strategies aligned with the company's commercial objectives.
• Ensure acquisition of new business opportunities while maximizing retention and development of existing customers.
• Build strong relationships with key customers and strategic accounts within the assigned territory.
• Collaborate with Pricing, Marketing, Customer Service, Operations, and Finance teams to deliver best-in-class customer solutions.
• Monitor market trends, competitor activities, and customer requirements to identify growth opportunities.
• Ensure compliance with company policies, sales processes, and commercial governance standards.

Skills

Strategic sales leadership

Key account management

Pricing strategy

Negotiation

CRM & analytics

Strong communication

Team coaching

Excel / Power BI

Education

Bachelor's degree in Business Administration, Marketing, Supply Chain, or related field

Tools

CRM systems

Microsoft Excel

Power BI

Job description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Join our team and discover how an international network focused on service, quality, and sustainability can connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people, and our purpose, please visit www.dpdhl.jobs/express.

Overall Role Purpose

• Lead, coach and develop a team of Sales Executives to achieve revenue, volume, and profitability objectives.
• Drive sustainable yield growth through effective pricing and customer portfolio management.
• Develop and execute sales strategies aligned with the company's commercial objectives.
• Ensure acquisition of new business opportunities while maximizing retention and development of existing customers.
• Build strong relationships with key customers and strategic accounts within the assigned territory.
• Collaborate with Pricing, Marketing, Customer Service, Operations, and Finance teams to deliver best-in-class customer solutions.
• Monitor market trends, competitor activities, and customer requirements to identify growth opportunities.
• Ensure compliance with company policies, sales processes, and commercial governance standards.

Your Tasks

• Manage, motivate, and coach the sales team to consistently achieve targets and KPIs.
• Conduct regular sales reviews, field coaching sessions, and performance evaluations.
• Drive customer acquisition activities and pipeline development through structured sales planning.
• Identify opportunities for yield improvement, trade lane optimization, and product penetration.
• Support strategic customer negotiations and lead commercial discussions with key decision-makers.
• Ensure CRM and sales reporting systems are accurately maintained.
• Analyze sales performance data and develop action plans to address gaps and opportunities.
• Work closely with Pricing to implement customer-specific pricing strategies and contract reviews.
• Ensure high levels of customer satisfaction and retention through proactive account management.
• Promote a culture of customer centricity, continuous improvement, and commercial excellence.

Your Profile

• Bachelor's degree in Business Administration, Marketing, Supply Chain, or a related field.
• Minimum 5 years of sales experience, preferably within Express, Logistics, Freight Forwarding, or B2B services.
• Demonstrated success in achieving sales targets and managing key customer relationships.
• Strong commercial acumen with proven negotiation and influencing skills.
• Excellent analytical and problem-solving capabilities.
• Strong verbal and written communication skills.
• Advanced knowledge of Microsoft Excel, Power BI, and CRM systems.
• Ability to build and maintain relationships at all organizational levels.
• Self-motivated, results-oriented, and customer-focused.
• Strong leadership and coaching capabilities.
• Ability to work under pressure and manage multiple priorities effectively.

Our Offer

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit program.
• Opportunities for professional growth and leadership development.
• Exposure to strategic commercial projects and regional initiatives.