Resort Operations Manager - Guest Experience & Team Leadership

Abroad Work; Hafar Al-Batin; On-site; SAR 180,000 - 240,000; Full time

Job summary

Abroad Work in Hafr al Batin, Saudi Arabia seeks a Resort Manager to oversee daily resort operations and lead a team serving Indian employees. You will coordinate front desk, housekeeping, food and beverage, and activities to ensure an exceptional guest experience.

The role requires strong English communication and the ability to train and motivate staff across cultures, with a focus on service excellence and operational efficiency.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• Minimum 3 years experience as a Resort Manager or similar role.
• Strong leadership and ability to motivate diverse teams.
• Excellent communication skills in English; knowledge of Hindi or another Indian language is a plus.
• Knowledge of reservation systems such as Opera or Fidelio.
• Understanding of budgeting, financial reporting, and inventory management.
• Ability to handle multiple tasks under pressure while maintaining attention to detail.

Responsibilities

• Manage all aspects of the resort's operations including front desk, housekeeping, food and beverage, and activities.
• Develop and implement policies and procedures to ensure efficient and effective operation of the resort.
• Train and supervise Indian employees to provide excellent service to guests.
• Create work schedules, assign duties, and monitor performance to ensure smooth functioning of the resort.
• Maintain inventory levels and order supplies as needed.
• Monitor budgets and financial targets to ensure profitability of the resort.
• Oversee maintenance and upkeep of resort facilities to ensure they are clean, safe, and well-maintained.
• Handle guest complaints or issues in a timely manner with a focus on problem-solving and guest satisfaction.

Skills

Leadership

Communication

English fluency

Team management

Education

Bachelor's degree in Hospitality Management

Tools

Opera

Fidelio

Job description

Abroad Work in Hafr al Batin, Saudi Arabia seeks a Resort Manager to oversee daily resort operations and lead a team serving Indian employees. You will coordinate front desk, housekeeping, food and beverage, and activities to ensure an exceptional guest experience.

The role requires strong English communication and the ability to train and motivate staff across cultures, with a focus on service excellence and operational efficiency.