Reservations Agent at Hilton

Hilton; Tabuk; Hybrid; SAR 78,000 - 112,000; Full time

Job summary

Hilton in Tabuk, Saudi Arabia, is seeking a Reservations Agent for a full-time, on-site role. You will handle guest inquiries, secure reservations, and promote hotel services to enhance guest experiences.

The position emphasizes accuracy, hospitality, and proactive selling while supporting sales efforts to drive future business opportunities. The role embodies Hilton's light and warmth philosophy, inviting you to contribute to an award-winning workplace culture and deliver memorable stays for

Qualifications

• Provide exceptional customer service to guests and team members.
• Secure and convert inquiries into reservations.
• Record reservations accurately and promptly.
• Promote hotel services and upgrades to increase sales.
• Support sales by identifying leads for future business.

Responsibilities

• Provide exceptional customer service to guests and team members.
• Secure bookings by converting inquiries into confirmed reservations.
• Maintain accurate and complete reservation records.
• Utilize proactive selling techniques to promote hotel services and upgrades.
• Support sales efforts by identifying potential leads for future business opportunities.

Skills

Customer service

Booking

Sales skills

Attention to detail

Job description

This Full time on site position offers great opportunities for career growth.

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day.

When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Reservations Agent , you’re not just handling booking inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you'll do during a typical day:

• Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members
• Secure individual bookings: Convert guest inquiries into confirmed reservations
• Maintain attention to detail: Record and process all reservations with accuracy
• Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades
• Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

• A passion for spreading the light and warmth of Hospitality .
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership .
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.