Reservations Agent

Rotana Hotels; Riyadh; On-site; SAR 30,000 - 40,000; Full time

Job summary

A leading hotel chain in Riyadh is seeking a passionate Reservations Agent to deliver exceptional customer service. You will process and confirm room reservations, manage inquiries, and stay updated on hotel promotions. The ideal candidate will have strong communication skills and a keen understanding of guest needs, ensuring a smooth experience for all guests. Join us to be part of a dynamic team committed to service excellence.

Qualifications

• Passion for guest service and exceeding customer expectations.
• Strong understanding of hotel operations and procedures.
• Ability to handle inquiries and complaints effectively.

Responsibilities

• Process and confirm guest room reservations.
• Maintain effective communication regarding reservations.
• Stay updated on hotel promotions and rate structures.
• Ensure inquiries and requests are handled promptly.

Skills

Customer service

Communication

Problem solving

Job description

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:

• Process and confirm guest room reservations made by clients on the phone, letter or fax
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure and apply rate management
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
• Promote and maintain good public relations and endeavors to maximize business
• Maintain an accurate room status at all times
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified