Remote IT Governance Lead – ITIL & Compliance

SiFi; Saudi Arabia; Remote; SAR 300,000 - 420,000; Full time

Job summary

SiFi is seeking an IT Governance Senior Specialist to set and govern the processes that control how SiFi runs and changes its technology. As a SAMA-licensed institution operating live payment systems, every production change and every service process has to be controlled, traceable and audit-ready.

This role designs SiFi's IT governance, IT service management (ITSM) and change management processes together with the Infrastructure, Engineering and Cybersecurity teams, and makes sure they are

Qualifications

• Minimum 6 years of experience in IT governance, ITSM or change management in regulated financial services.
• Expert, hands-on knowledge of ITIL; ITIL 4 Foundation certification required.
• Proven track record designing and governing a change management process, including facilitating CAB, in a live production environment.
• Strong stakeholder management: able to drive adoption of processes across engineering, infrastructure and security teams without direct authority.
• Hands-on experience with ITSM platforms (e.g., ServiceNow, Jira Service Management, Fresh-service).
• Working knowledge of the SAMA IT Governance Framework and related SAMA frameworks.
• Proven ability to work under pressure and deliver to short deadlines, such as audit and regulatory submissions.
• Excellent written and spoken English is required; Arabic is preferred.
• Bachelor's degree in Information Technology, Computer Science, Information Systems or a related field

Responsibilities

• Design and govern IT governance policies, standards and procedures aligned with ITIL 4 and the SAMA IT Governance Framework.
• Run gap and maturity assessments against SAMA requirements, and own remediation plans through to closure.
• Prepare evidence and coordinate internal audits, external audits and regulatory reviews of IT governance controls.
• Co-design, roll out and continuously improve ITSM processes with Infrastructure, Engineering and Cybersecurity; incident, problem, service request and more.
• Define and maintain the IT service catalogue, SLAs and OLAs with Engineering, Operations and Customer Support.
• Monitor third-party service levels and elevate breaches; configure workflows in ITSM platform and drive adoption.
• Design and govern the change management framework; track IT risks and remediation actions; embed in tooling and workflows.
• Govern IAM governance including access reviews, least privilege and segregation of duties; coordinate with HR and system owners.

Skills

IT governance

ITSM processes

Change management

Stakeholder management

ITIL knowledge

Regulatory compliance

ServiceNow

Jira Service Management

Freshservice

Education

Bachelor's degree in Information Technology or related field

Tools

ServiceNow

Jira Service Management

Freshservice

Job description

SiFi is seeking an IT Governance Senior Specialist to set and govern the processes that control how SiFi runs and changes its technology. As a SAMA-licensed institution operating live payment systems, every production change and every service process has to be controlled, traceable and audit-ready.

This role designs SiFi's IT governance, IT service management (ITSM) and change management processes together with the Infrastructure, Engineering and Cybersecurity teams, and makes sure they are