Remote Healthcare Support Specialist (MENA)

Pulse Media; Remote; SAR 120,000 - 150,000; Full time

Job summary

A digital marketing agency is seeking a Customer Service Representative (Remote) based in the MENA region. This individual will serve as the primary point of contact for clients, providing timely assistance and ensuring quality customer experiences in a fast-paced, healthcare-focused environment. Applicants should possess strong communication skills and ideally have a background in customer service. The position offers competitive compensation, ongoing training, and flexible working hours, making it suitable for those looking for a supportive and dynamic remote role.

Benefits

Competitive salary based on experience

Paid time off and holidays

Ongoing training and mentorship

Qualifications

• 0-2 years of experience in customer service or a client-facing role.
• Experience in remote or digital customer support is a plus.
• Knowledge of customer experience (CX) best practices is an advantage.

Responsibilities

• Serve as the primary point of contact for client inquiries.
• Provide accurate and timely responses to service-related questions.
• Assist customers with troubleshooting and escalate complex issues.
• Collaborate with internal teams to resolve customer issues.

Skills

Excellent written and verbal communication skills in English

Strong problem-solving abilities

Customer-focused mindset

High attention to detail

Education

Bachelor’s degree in Business, Communication, Marketing, or a related field

Tools

Familiarity with CRM systems

Comfortable using email and chat tools

Job description

A digital marketing agency is seeking a Customer Service Representative (Remote) based in the MENA region. This individual will serve as the primary point of contact for clients, providing timely assistance and ensuring quality customer experiences in a fast-paced, healthcare-focused environment. Applicants should possess strong communication skills and ideally have a background in customer service. The position offers competitive compensation, ongoing training, and flexible working hours, making it suitable for those looking for a supportive and dynamic remote role.