Remote Customer Support Specialist — Flexible Hours

Pulse Media; Remote; SAR 112,000 - 150,000; Full time

Job summary

A customer service-focused company is seeking a reliable Customer Support Representative to join their remote team. The role involves being the first point of contact for customers, providing timely and accurate support through various channels. Candidates should possess strong communication skills and have some experience in customer service. The position allows for flexible work schedules and requires a reliable internet connection. Competitive compensation and growth opportunities are offered.

Benefits

Competitive compensation

Opportunities for growth and skill development

Supportive remote team environment

Qualifications

• Previous customer service or support experience preferred.
• Comfortable using computers and support tools.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries via email, chat, and/or phone.
• Resolve customer issues, complaints, and questions.
• Document customer interactions, feedback, and resolutions.
• Escalate complex issues to appropriate teams.
• Meet or exceed customer satisfaction and response time goals.

Skills

Strong written and verbal communication skills

Problem-solving skills

Ability to multitask and manage time effectively

Attention to detail

Education

High school diploma or equivalent

Tools

CRM systems

Job description

A customer service-focused company is seeking a reliable Customer Support Representative to join their remote team. The role involves being the first point of contact for customers, providing timely and accurate support through various channels. Candidates should possess strong communication skills and have some experience in customer service. The position allows for flexible work schedules and requires a reliable internet connection. Competitive compensation and growth opportunities are offered.